In Uncategorized on June 29, 2016 at 10:06 am
ISIS Papyrus Software is proud to announce that a market-leading customer using Papyrus for agile customer communications is a winner in the 2016 WfMC Global Awards for Excellence in Case Management.
Sponsored by the Workflow Management Coalition (WfMC), these awards recognize distinguished ACM projects achieving excellent outcomes for long-term strategic goals at leading-edge organizations through an adaptive approach to BPM and innovation.
Serving more than 70 countries with 180,000 employees, the global bank is utilizing Papyrus ACM technology to streamline and optimize customer communication design, production processes and collaboration between business and IT. The organization has already achieved sustainable quality and efficiency advancements through agile customer communications including:
- Reduction in template development for high-volume document production
- Reduction in release time for printed & online documents
- Cross-department change management enabling flexible document release process
- Corporate identity, consistency and efficiency via large-scale reusability
- Reporting and auditing transparency
- Minimal implementation support from IT
“The benefits achieved by using Papyrus technology have not only resulted in desired improvements in internal collaboration and efficiency, but this novel approach to using our software platform also ensures that the bank can react more responsively to customer needs without introducing compliance or accountability risks.” – Annemarie Pucher, CEO
After selecting Papyrus for business user empowerment and collaborative document production across batch production and customized online correspondence, the bank implemented an ACM-based system to give business users control of the complete document lifecycle and facilitate collaboration across change management and release process phases.
Review the entire announcement and more details on the WfMC award on the ISIS Papyrus Web site. http://bit.ly/291OIVG
Read about additional Papyrus solutions for customers across industries in our Case Studies.
In Uncategorized on June 16, 2016 at 10:42 am
ISIS Papyrus Software was named a Strong Performer in “The Forrester Wave™: Customer Communications Management, Q2 2016”, published to assist enterprise architecture (EA) professionals looking to help line-of-business owners improve the customer experience.
Noting that CCM platforms will continue to enhance customer experience (CX), evolve toward broader communication needs, and more tightly integrate with other business applications, Forrester Research evaluated the 14 most significant vendors across 22 criteria for CCM offerings.
Profiling ISIS Papyrus as “top-of-class for integration of dynamic case management technology with document generation and capture,” the report cited the Papyrus Platform for:
- Emphasizing a full application lifecycle platform and framework
- Having offered great flexibility
- Customers leverage Papyrus primitives to “expose” different aspects of the product to support CRM, ECM, DCM and CCM functions
- Moving towards “framework” solutions to reduce customers’ effort
- Rules are “natural language” with a common data model as a core repository
“ISIS Papyrus emphasizes a full application lifecycle platform and framework….With this approach, CCM becomes embedded in broader solutions…. [ISIS Papyrus] is a good solution for enrollment, onboarding, and other digitization projects.”
— The Forrester Wave™: Customer Communications Management, Q2 2016
“ISIS Papyrus is honored and proud to be recognized in this research as a Strong Performer in the evolving CCM software arena, where digital business and customer experience are pushing innovation, flexibility and personalization to the forefront in every application.”
— Annemarie Pucher, CEO
Review the entire announcement on the ISIS Papyrus Web site.
In Uncategorized on June 2, 2016 at 7:33 pm
A new release of the Papyrus AFP Viewer freeware is now available on the ISIS Papyrus Web site – V7.18 enables viewing AFPDS with included PDF files.
With advanced functionality and processing speed, the Papyrus AFP Viewer is ideal for business and production environments that demand superior user interface and presentation of colors.
Improvements in this version include:
- More intuitive UI
- Print with copy control
- Extensive documentation
In collaboration with the AFP Consortium (AFPC), ISIS Papyrus has released its AFP Viewer as freeware for the benefit of the enterprise IT community.
Request a free download today and check out the Papyrus AFP Viewer blog for tips and detailed updates.
Request a free download: http://www.isis-papyrus.com/afpviewer
Papyrus AFP Viewer Blog: https://papyrusafpviewer.wordpress.com/