ISIS Papyrus Software

Archive for the ‘key function’ Category

ISIS Papyrus finishes successful joint research project with the University of Vienna

In case study, hot tip, key function, new feature, newsflash, product, solution on October 20, 2017 at 8:54 am

The joint research project of ISIS Papyrus and the University of Vienna, CACAO (Consistency Checking, Recommendations, and Visual Modeling for ad hoc Changes by Knowledge Workers in Adaptive Case Management) has been recently successfully completed. The focus of this multi-year project, as reported earlier in the ISIS Times, was on Adaptive Case Management (ACM) research topics related to consistency and compliance of business execution performed by business users in highly adaptive business application environments.

Christoph Ruhsam, head of the ISIS Papyrus Academy, summarizes the core research results as follows:

  • Automatic identification of structural inconsistencies in ACM business models
    ACM cases can contain certain predefined process fragments, which shall guarantee a consistent execution at runtime.
    A model checking algorithm was developed which allows to identify and resolve such inconsistencies already at design time during the release management phase before being rolled out into production.

    Model Consistency

    ACM model consistency checking

  • Implementation of a pattern-based language for the definition and automatic execution of compliance rules for ACM models
    The implementation provides a Natural Language Compliance Rule Editor for the business administrator using terms from the domain-specific business vocabulary (ontology-based compliance rules).

    Business Ontology.png

    Business vocabulary editor (Ontology)

    Using this approach, the system can provide reactive as well as proactive guidance taking into account both the compliance rules and the knowledge workers’ past decisions to enhance the users’ working experience. This opens the stage for new ACM-based business applications that have the capability to effectively serve the needs of business users in providing high-quality customer-focused service.

    Compliance Rule Editor.png

    Natural language compliance rule editor

    Compliance is continuously checked during the whole case execution and the business user informed by the compliance checking log being part of the case management user interface.

    ACM Business User Interface

    ACM business user interface with compliance log

  • Runtime recommendation algorithms for business users to guide and guarantee business compliance during a highly flexible ACM case execution
    The compliance rule solution mentioned above has been integrated with the Papyrus User Trained Agent (UTA) machine learning technology that has been utilized to make recommendations on best next actions in a given business context in compliance with defined business rules.

The CACAO project results were presented by Professor Uwe Zdun’s team (Project lead and Head of the Software Architecture Research Group at the University of Vienna) and ISIS Papyrus at a number of specialized conferences, published in 12 scientific papers, as well as a contribution to the new book “Intelligent Adaptability with BPM” in the Workflow Management Coalition’s BPM Excellence in Practice Series. Scientific software engineering was applied with mathematical algorithms to real-life situations and their relevance and effectiveness have been evaluated with joint industry research partners like “die Mobiliar” (results are available in the Springer book “Business Process Management Cases“). All publications are available for download from the ISIS Papyrus Website under Academic Research.

Modern businesses cannot be satisfied with a traditional procedural process design as they are highly semi- or unstructured like any customer communication. The prototype implementation using the Papyrus Business Communication and Process Platform has proven that such unstructured customer communication business applications can be defined with a pure declarative approach, giving business users the needed flexibility to focus on customer experience, while adhering to company regulations and external compliance criteria. By using such an approach, companies can significantly improve and optimize the customer experience, while meeting compliance requirements. For more information please see Building Business Solutions using Adaptive Case Management.

Consequently, ISIS Papyrus has recently announced Papyrus Converse  – the new low-code platform for business users with a focus on Customer Experience (outcome) and Efficiency (processes) that will substantially speed up the delivery of new business services by making use of industry- and company-specific Business Terminology (Ontology) and Business Rules (Compliance) to help companies innovate and provide services in a conversational style with no prescribed process flows. Watch out for more and stay tuned to this site.

ISIS Papyrus announces availability of the free AFP Viewer in Papyrus V7.1 SP9

In benefits, hot tip, key function, markets, new feature, newsflash, product on April 12, 2017 at 4:34 am

ISIS Papyrus is pleased to announce the update of its Papyrus AFP Viewer Freeware, 7.1 SP9 (build number, which is available now for download from the ISIS Papyrus website.

It offers a completely reworked user interface which follows the ISIS Papyrus user interface flat design concept. Moreover, ISIS Papyrus is committed to continue the AFP Viewer plugin support for IE and Firefox that support NPAPI. As an alternative, with V7.1 SP9 we offer the installation of the Papyrus AFP Viewer Freeware as a Windows application. The AFP Viewer application supports AFP documents with external AFP resources in order to reduce the actual document size to a minimum.

CEO Annemarie Pucher says: We are very happy to support the AFP community with the free AFP Viewer, which is unsurpassed in its WYSIWYG AFP viewing and printing capabilities.

Roberto Anzola, VP Solutions of ISIS Papyrus Group and Board Director of the AFP Consortium (AFPC), says: ISIS Papyrus is continuing its dedication to steer the Advanced Function Presentation (AFP) architecture into a fully fledged and open document standard. Its independence from specific applications and devices makes it the first choice for any business document and information presentation including also embedded PDF and video resources.

Read more about the new release on the AFP Viewer Blog.

Is Social a Cure to All Enterprise Ills?

In general, key function on January 11, 2011 at 5:42 am

Despite years of investing significant time and effort in all kinds of fragmented enterprise applications many large organizations continue to face some fundamental challenges when it comes to human interaction and collaboration. Many business processes are still manual, resource-intensive operations that are typically resolved via numerous emails, faxes, and phone calls. As these operations involve basically human interaction of some sort they lend themselves to be tagged “social”, which currently seems to be a panacea for enterprise solutions that otherwise lag the capability of  closed-loop-communication.

The promise of social enterprise solutions is to help fill the gap that exists between manual and transactional business processes and to enable real-time response to customers or suppliers and to optimize business relationships with online collaboration.

However, so-called social add-ons to any form of enterprise application don’t automatically result in a “social workplace” but in the generation of a huge amount of additional data that is pretty much useless for the business and its relationships with customers and partners if that relationship cannot be built and fostered by any other means. Real-time response to customers and suppliers is not achieved by any social channel but rather by an underlying system that allows a consolidated approach to all business communication, its context and the related business processes. On the contrary, most of social media “data”, or rather, flurry, flows into functional silos, thus creating additional sub-silos and further eluding true collaboration and an effective closed-loop communication.

The underlying problem of social media interactions is that they lack business context and goals. Therefore the Papyrus Platform from ISIS Papyrus handles social interactions only as elements of a case to provide a consolidated view of all customer-related data and content. While at the same time doing away with artificially created fragmentation the Papyrus Platform offers a holistic approach to integrated business communication and collaborative capabilities and enables business users to create their own processes with leading edge machine-learning technology to fulfill strategic business goals within predefined business rules.

Adaptive Application Development with Papyrus

In key function, markets on November 29, 2010 at 9:37 am

It is actually not recent news that business application development as it has been practiced over the last two decades or so is unsatisfactory for both business users and IT departments as well as for the businesses as a whole that are supposed to be supported. What is new is that this general discomfort is voiced increasingly more often and more notably.

Typically those business applications are built on static models with heavily customized code and just cannot cope with the flexibility and the dynamic changes required by most businesses today. Information and meaning is hidden in forms and other design artifacts and completely isolated from users’ tasks and activities. Though the design problems in this sort of application development and the subsequent costs of maintenance and upkeep with changing requirements are obvious and well-known it appears as if there is still too much reluctance to get rid of such not-even-near-good practices for the perceived sake of “maturity” and other pretexts.

The Papyrus Platform from ISIS Papyrus by contrast is purely standard software that is not being customized for individual customers. It uses a model-preserving application technology to avoid programming projects. It is easily integrated into legacy systems by loosely coupled messaging interfaces to remain flexible, platform independent and upward compatible. Applications are defined and loaded into the platform as so called Framework Apps. Because the application is defined through object models and rules that are also fully documented in the central repository  it can be maintained by non-programmers and to some extent even by business users, thus providing substantial savings on cost and resources. The ease of maintenance is referred to as adaptive and means that business users can make a permanent changes (if authorized) to the process template during the execution of a process instance and thus create a new process variant. This again offsets IT and shifts collaboration between users and IT to a more strategic level in the business’ best overall interest.

Effectively Managing Knowledge-Intensive Processes

In key function on November 15, 2010 at 4:41 am

When analysts come to the conclusion that end-user organizations want to be able to change their processes considerably faster than they actually can and add “They want to move to environments in which there’s a lot more self sufficiency on the part of the end user to configure the process,” this clearly reflects the constraints of currently used rigid process models.

To avoid such limitations ISIS Papyrus focuses on the business needs to respond quickly to dynamically changing business and customer requirements. The built-in process engine of the Papyrus Adaptive Case Management Platform does not use simplistic procedural flowchart graphs like in conventional BPM to define the process but instead the Papyrus ACM is state/event driven to avoid problems associated with parallel activities, human interaction management, ad-hoc processes and the rigid sequence of a procedure. This state/event driven process does not require complex decision blocks or listen-for-event-loops. All changes of the process are defined in the Desktop and stored in the central WebRepository.

The flexibility of Papyrus ACM allows to take into account user needs and supports knowledge-intensive business processes in combination with business communication and content. Users define the user interaction with the Activity Recorder and Natural Language Rule Editor and train the process sequence with the User-trained Agent. Collaboration, check-in/check-out, versioning, and project management are generic platform functions. Other major benefits include:

  • Less process tuning and correction because an unforeseeable event sequence does not invalidate the process
  • Changing the state engine and event definition of one item updates automatically all processes using this item
  • Changes of the process do not require Java coding
  • No programming of dialogs required
  • Empowers non-technical business users
  • Builds virtual process organizations
  • Users create dynamic knowledge processes
  • No flowcharting
  • Assembles optimized process templates
  • Delivers real-time customer views
  • Gathers actionable process knowledge
  • Links business and process goals
  • Provides operational transparency

Tech Updates for TransPromo and ADF

In key function, product, solution on May 7, 2009 at 8:39 am

Just in time for the Open House events in Vienna, Austria and Southlake, TX, technical updates on TransPromo and the Automated Document Factory (ADF) have been released. As reported earlier, ISIS Papyrus leads the innovative edge in these areas which are critical for customer-oriented enterprises with high-volume document production requirements.

Transpromo and ADF are two application frameworks defined for the Papyrus Platform. They can be used independently or as elements of a consolidated communications and process infrastructure that is the target for the Papyrus Platform. In difference to Java-coded component solutions the Papyrus Frameworks are easy to maintain as they do not contain any Java-code, and they are easily adapted using the Template functionality of WebRepository.

The consolidated approach of Papyrus enables seamless functional cooperation of otherwise distinct products such as ECM, BPM or CRM that would have to be linked up by means of SOA. The problem is that this usually requires the development of new business processes and new user interfaces while in Papyrus that is not the case. With Papyrus EYE the business can define the user interfaces as required, record and train the processes, and write the relevant business rules. Papyrus empowers the business user in a completely new and transparent way.