In benefits on March 13, 2012 at 4:58 am
Process mining is an IT concept that has gained some momentum and attention recently though it lacks a generally-agreed definition and is open to what any vendor claims it to be. Therefore it is useful to look under the hood of such concepts and to ask what is the real value it can bring to a business.
While the idea of analyzing people interaction is a valuable concept in itself, process mining often only tries to improve the shortcomings of conventional BPM (rigid processes, lack of user empowerment and agility, absence of goal orientation and focus on outcome etc.). Using the same flow-charted paradigm like the underlying system these efforts are similarly doomed to fail and aren’t capable of reaping the potential benefits in a real-world business setting. Therefore most process mining initiatives are nothing more than a declaration of intentions and good will without adequate technology and tangible results.
By contrast, the ISIS Papyrus Platform has made patented technology readily available for a couple of years now. For the purpose of process mining based on the principles of human decision-making and social business collaboration the Papyrus User-Trained Agent (UTA) performs pattern recognition on the data objects and their relationships across the complete state space of a business case each time an action is performed by an actor role. The UTA analyzes what elements of the pattern are relevant for its subsequent repeated actions. This includes information about previously executed steps and their results. The UTA thus provides the business user with the power to train the progression of a workflow, which dramatically reduces the time and effort to analyze and encode workflows and rules and yields the related benefits immediately.
In benefits on November 10, 2009 at 3:05 am
When analysts come to the conclusion that end-user organizations want to be able to change their processes considerably faster than they actually can and add “They want to move to environments in which there’s a lot more self sufficiency on the part of the end user to configure the process,” this clearly reflects the constraints of currently used rigid process models.
To avoid such limitations ISIS Papyrus focuses on the business needs to respond quickly to dynamically changing customer requirements. The built-in process engine of the Papyrus Platform does not use simplistic procedural flowchart graphs to define the process but instead the Papyrus BPM is state and event driven to avoid problems associated with parallel activities, human interaction management and the rigid sequence of a procedure. This state and event driven process does not require complex decision blocks or listen-for-event-loops. All changes of the process are defined in the Desktop and stored in the central WebRepository.
Papyrus process management is flexible, understands the needs of users and supports knowledge-intensive business processes in combination with business communication. Users define the user interaction with the Activity Recorder and Natural Language Rule Editor and train the process sequence with the User-trained Agent. Collaboration, check-in/check-out, versioning, project management are generic platform functions. Other major benefits include:
- Less process tuning and correction because an unforeseeable event sequence does not invalidate the process
- Changing the state engine and event definition of one item updates automatically all processes using this item
- Changes of the process do not require Java coding
- No programming of dialogs required
In product on October 6, 2009 at 1:43 am
Conventional 2D flowchart modeling of business processes is characterized by its rigidity and lack of flexibility to adapt to changes in the business environment. With today’s dynamically evolving business requirements the maintenance of hardcoded applications is a severe limitation for business users to perform their tasks for achieving particular business goals.
ISIS Papyrus recognized this limitation when it developed the User-Trained Agent, or UTA as part of the Papyrus Platform. The patented UTA is able to learn from the actions of users based on their business roles and to later perform them automatically. This shortens enormously the time to create workflows and discards completely any additional programming and complex interfaces. If a workflow requires changes it is equally easy to retrain the UTA with a few examples instead of rewriting vast amounts of code lines. For actions that are not subject to automation like modifying or generating a letter the UTA presents a quick-start button regarding the pending activity to the user, who will then click the button to perform the appropriate action.
Integrated authorization ensures that only authorized users can create or modify activities or business rules and that these rules can only be performed within the authorization scope of the user. As a result the UTA empowers business users to adapt their workflows gradually to changing conditions and to accomplish strategic business goals without the intervention of IT.
In new feature, solution on April 17, 2009 at 9:41 am
Real-Time Chart for UTA
The User-Trained Agent (UTA) enables the business user to gradually design a workflow by training. This kind of training is not suited for the sequential entry of data and threshold values. In conventional workflow systems developers have to provide this functionality via forms, script logic and business rule systems plus the programming of complex interfaces.
The Papyrus WebRepository lets the user create metadata definitions for interactive Activity Recording (AR) and the entry of business rules in natural language without the need for scripts and without programming efforts. The integrated authorization features restrict the creation and editing of business rules to users with appropriate rights and make sure that execution of the rules is strictly within the boundaries of user roles. The UTA can be trained to perform activities but their scope is limited by defined business rules.