ISIS Papyrus Software

Posts Tagged ‘user experience’

Handling Enterprise Growth Without Java

In scalability on October 22, 2009 at 2:02 am

With many Papyrus Platform installations experiencing substantial growth the topic of application scalability has come to the foreground. Owing to its design the scalability of the Papyrus Platform is unlimited in principle but it is restricted by certain synchronicity needs. Simply reading or displaying documents or content from storage has no limitation, but keeping multiple write accesses in sync creates scalability issues. Clearly, when the number of users is doubled from 1,000 to 2,000 users then it does require monitoring and, if necessary, scaling of the hardware. When the number of documents or process tasks is doubled from 1,000 to 2,000 per hour that also requires consideration how that load can be safely spread across server nodes. However, scaling Papyrus Platform applications is very simple compared to, for example, three-tiered Web/Java/SQL/SOA application clusters, explains Max J. Pucher, Chief Architect at ISIS Papyrus.

User complaints about a ‘slow application’ without any measurable details do not really help, yet have to be carefully considered. Users are often unaware of different processing requirements for documents looking rather similarly. The document might be simple for the user but the back-end process can be fairly complex and proactive monitoring is advised, which Papyrus Platform provides with easy-to-use dashboards and summary reports.

Scalability is not only about tuning or maintaining an acceptable response time for a growing number of users. It is unreasonable to expect that the system will handle growth in users and transactions automatically. No system does. Papyrus has many load balancing and tuning options and many are set either by default or by the system. Document applications are a complicated conglomerate of GUI, process, and rule execution threads that read and write data from a number of service interfaces or databases. The performance of the SOA back-end service interfaces or the database is much more relevant to the scalability than the user front-end. Using common database or transaction measurements the Papyrus Platform executes millions of transactions per hour and provides substantially simplified systems management and tuning without neglecting the user experience.

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Using Consolidated Processes For Enhanced Customer Experience

In solution on October 1, 2009 at 1:44 am

For all companies with high-volume document throughput enterprise output management is critical in a number of ways. There is not only concern about cost but also the growing awareness of the importance of a consolidated approach to content and processes. At the same time businesses discover the potential for enhanced customer experience and revenue growth lying in highly personalized, full color interactive and on-demand documents with consistent multi-channel delivery.

It is a known fact that people become more and more annoyed by impersonal mass mailings and random promotional materials ignoring their individual context and personal preferences. At the same time people do care about transactional documents of all sorts such as statements and bills. Therefore it is obvious to combine the attention for the latter with highly personalized communication that considers all available knowledge about an individual customer. A precondition for this approach is to provide a consolidated and transparent view of all the customer data and the capability to link all business data and processes to the required content.

ISIS Papyrus solutions combine all these requirements by providing data analysis and integration, advanced document composition and creation, enterprise output management and secure archiving for the efficient, cost-effective and reliable delivery of mission-critical business documents across all output channels.