ISIS Papyrus Software

Posts Tagged ‘process automation’

Reaping Benefits From Green IT

In general, solution on October 15, 2009 at 1:50 am

Considering that according to some sources a typical office worker uses some 10,000 sheets of copy paper every year there are serious concerns about how to reduce the environmental and economic impact of this fact. Being able to deliver and store records and documents in electronic form is considerably more environmentally friendly compared to paper. Organizations are realizing that process improvements and the move from paper to electronic processes results in green benefits, such as energy savings in paper production, distribution, usage and disposition, and transit through the postal system. Other prerequisites for a greener approach in document management include:

  • Strategic approach to document management efforts
  • Consolidation of applications and multiple isolated systems
  • Usage of content-enabled vertical applications to automate complex processes
  • Reduction of wasted server time in running duplicated information

The solution lies therefore in an approach that spans the enterprise across departmental and functional barriers and in empowering users to actively create processes which connect people, information and applications across geographically distributed, organizational functions.

The Papyrus Platform with its unique business architecture delivers exactly that and helps companies to successfully leverage electronic communication with customers, partners and within their organization. Papyrus manages the complete inbound and outbound content and consolidates the related processes through a central repository without the need for manual intervention. Using straight-through processing (STP) to its full potential organizations cannot only save costs and run their business more effectively but also contribute to offset the carbon dioxide footprint.

Automating Inbound Communications

In solution on September 29, 2009 at 1:03 am

The great variety and huge amount of incoming documents in many businesses involves a large effort of manual intervention and subsequent data entry. These processes are not only time consuming but also highly error prone. Some studies reported that up to 75% of all documents received and manually keyed into a data collection system contained some type of error. Using capture solutions from ISIS Papyrus for automated document processing substantially increases speed and accuracy.

Papyrus Capture transforms paper documents into images and meta data. The images are associated with case files and automatically routed through business processes by user-trained or user-defined rules. Papyrus Capture provides high-capacity document capture with multiple scanning stations in distributed mail room configurations. Papyrus Capture uses automatic classification of images without human intervention through the following steps:

  • Acquisition
  • Index & data classification
  • Extraction
  • Validation
  • Distribution
  • Case management
  • Archiving

Papyrus Capture reduces the throughput time and acquisition effort of inbound documents and delivers relevant information faster and with more reliability. It provides secure archiving and quick retrieval and includes flexible case management to optimize business processes.

Automated Customer Communications With A Personal Touch

In general, solution on September 22, 2009 at 1:38 am

For organizations with high-volume production of customer communications it is vital to have efficient and cost-effective processes in place. ISIS Papyrus solutions have long addressed this need to leverage mission-critical transactional document production and provided global enterprise clients among others with the following benefits:

  • Cost reduction and ensured compliance
  • Seamless integration with existing applications
  • Centralized management of all document resources
  • Job level control functions for all printers across all platforms
  • Intelligent document routing and scheduling
  • Secure e-billing and e-presentment

However, with the increasing notion that transactional documents are a valuable touchpoint with customers they are viewed differently than before. Organizations are becoming more and more aware that customers respond to personalized documents decisively better than to generic messages inserted in their mail or sent out in bulk. Therefore data integration and analytics, advanced document composition, a single customer view and closed-loop processes to measure customer response become increasingly important.

Again ISIS Papyrus addresses this need to integrate large-scale document production with highly efficient campaigns to streamline all organizational processes for customer-facing documents. ISIS Papyrus has developed various quick-start Application Frameworks that allow the enterprise to achieve fundamental goals of creating and expanding customer loyalty, increasing revenue and optimize operations. ISIS Papyrus Frameworks consist of standard software components and can therefore be easily integrated without costly customization to deliver the following benefits:

  • Approach defined target groups with 1:1 personalized mail shots
  • Design sophisticated promotions reflecting the interest of the recipient
  • Achieve shorter time-to-market and promotional cycles
  • Enable campaign management and customer care processes
  • Improve efficiency within the direct marketing activities
  • Optimize customer contact center service delivery

Efficient Case Management With Papyrus Frameworks

In product, solution on September 1, 2009 at 8:27 am

The ISIS Papyrus website has interesting new material explaining how organizations can easily and quickly use the power of Papyrus Application Frameworks to boost their productivity with efficient management and automation of their business cases. This is accomplished by an integrated end-to-end solution combining data, business processes and rules, content management and customer communications in a single platform.

As previously reported, Papyrus Application Frameworks use the integrated Papyrus Communication and Process Platform with standard Papyrus software components. Part of the Papyrus Platform is also the revolutionary Papyrus EYE, which provides an identical GUI, behavior and features across browser and fat client for all applications without any additional programming. Of course it also benefits from integrated security, audit trail, version management, and change and release management built into the Papyrus Platform.

For more details on Papyrus case management and how it is applied for claims management continue reading here.

Driving Process Automation with Frameworks

In product, solution on July 28, 2009 at 8:13 am

Process automation is still a key competitive factor in many industries. Yet many large organizations find it hard to cope with the abundance of business communications and the growing complexity of the related processes.

Therefore ISIS Papyrus offers a number of quick-start application frameworks for use with marketing, content management, document management, web presentation, printing, customer correspondence, marketing administration and customer care processes.

Papyrus Application Frameworks are based on ISIS Papyrus standard software and are usable across most business verticals. The Papyrus business architecture of consolidated  processes in context with inbound and outbound  content, business rules and much more achieves the automation of business processes and the creation of collaborative workflows without the need for  lengthy projects and substantial custom coding.

The following Papyrus Application Frameworks are currently available:

  • Account Opening
  • Claims Management
  • Contract Management
  • Customer Response Management
  • Campaign Management
  • Business Correspondence
  • Automated Document Factory

Future articles will present them in more detail and describe how various industries can use them to optimize their customer-facing processes and to streamline internal cooperation across functional barriers.