ISIS Papyrus Software

Posts Tagged ‘IT dependency’

E-Documents: Cost Savings and Simplified Compliance

In markets, product on December 9, 2010 at 8:25 am

Internal processes and technology implementations must be able to accommodate the perpetually fluctuating aspects of business and compliance requirements. From the Basel Accords to Sox, MiFID etc. there’s an ever growing amount of regulations while at the same time businesses have to adapt to changing patterns of customer behavior and to incorporate new channels of communication.

Any business or organization generating high volumes of business communication for their customer base such as financial institutions, insurance companies, utilities, telcos, hospitals, or government agencies, has a critical need to disseminate the most up-to-date information quickly and accurately to end users. However, if a law is changed or terms/conditions are revised and the material reflecting these changes is either inaccurate or not distributed in a timely manner, an institution leaves itself vulnerable to potentially massive fines for non-compliance or even litigation.

Additionally, business and marketing users are pressed hard to keep up with shorter product lifecycles, rapidly shifting consumer behavior and new channels of customer communication. Yet too often their dependency on IT can make simple text or layout changes for marketing messages, legal disclaimers, logos, or new contract templates a matter of months and finally outvalue the potential gains. A common approach to overcome this dilemma is to decentralize document composition using standard office tools or island solutions but this again creates issues with compliance and CI and increased time-to-market and usually turns out to be even more inefficient and costlier.

The ideal solution would therefore unleash the power of multi-channel communications, reduce time-to-market, enable document reuse, and enforce compliance while business and marketing users retain control over their documents and reduce their dependency on IT.

The Papyrus Platform from ISIS Papyrus provides the ability to automatically close the communications loop across all channels and to deliver personalized communications, integrated marketing campaigns, TransPromo campaigns, and structured ad-hoc communication for increased customer retention while achieving full compliance through process-embedded regulation and audit control.

Shifting Process Ownership For Consistent Communications

In benefits, solution on October 13, 2009 at 2:18 am

Research into consumer behavior time and again confirms that consistent customer communication is a major key for companies to increase customer satisfaction and loyalty and to boost revenue. Most people feel annoyed when receiving unclear communications that lacks personal context. The effects are costly because of possible increases in customer care calls and of companies failing to build a stable relationship with their customer base.

There are a variety of factors contributing to inconsistent communications. One of the most pressing problems is that by continually creating corporate documents from scratch, companies run the risk of producing external and internal communications that lack consistency in style, appearance, and, worse still, message. In addition, the need for variants for gender, languages, brand, branches or for new channels such as e-mail, web page, blogs or RSS feeds causes exponentially growing problems.

Another big issue for business and marketing users is continuing dependency on IT. Simple changes in text or layout for marketing messages, legal disclaimers, logos or even a new contract template can end up taking months and is potentially more costly than the business value.

The ISIS Papyrus Platform addresses these problems by giving business and marketing users control of their own processes and by reducing their dependency on IT. Customer facing staff are given the complete picture covering customer records for any outgoing or incoming communication and processing steps while all communications are automatically linked for storage in a case file. This opens the way to real multi-channel communications, reduces time-to-market, enables re-use and results in improved customer satisfaction and efficient daily operations.