ISIS Papyrus Software

Posts Tagged ‘claims processing’

Speeding Claims to Closure with Papyrus

In benefits on April 2, 2010 at 3:00 am

The primary benefits of the Papyrus Platform are gained from empowering business users to serve customers as individuals while conforming to business rules and process requirements. In a recently implemented insurance claims handling application one business user described the improvements this way:

“To handle an insurance claim is not a simple straight line from start to finish. It involves various documents, communication with the customer, the claim assessment, contract data, and many others. We have all of those data and incoming documents in business applications since a number of years but I had to access multiple systems, write letters and emails and keep track of deadlines in my calender. Collaborating with colleagues and partners was not supported in any way.”

“In recent years there have been discussions to create predefined business process templates but those efforts failed because of the complexity of claims handling.”

“With the claims handling case management created in Papyrus I have the best of all worlds. I have access to all the contract data and documents in existing systems, as well as my emails, outgoing documents, claims handling rules, calender dates, collaboration with others are all in one place. There is no rigid process I have to follow, but the system guides me to complete certain activities and checks for completeness of all data and documents. I can collaborate with anyone including dynamic assignment of work items. Papyrus keeps a complete track of all communication threads, emails, notes and memorandums. All outgoing documents are stored as templates that automatically pull in the necessary business data from our insurance system. That is completely transparent to me and I do not have to know how this works.”

“If I have the need for more functionality, I can create new text elements for my documents at any time and have them verified by the responsible department. My letters are countersigned by the department head before they are sent to the customer by either letter, fax or email. Before I had to type the letter in MS-Word and print it myself. Other documents were done in two different insurance applications. Now they are all in one place!”

“The administrator of our department can add new case handling rules, create new data entry forms, new work activities and assign them to our library when we need them. My workplace look and feel I can define myself without needing anyone from the IT department.”

One of the most effective features is the global INBOX that I use to manage all my work. All reminders from the insurance system, my emails, requests from colleagues, calender events, and the outstanding activities of the claims handling are in one place only.

“The case management application we created with Papyrus saves me a substantial amount if time and I can service our customers substantially faster. Most of all there is much less danger of necessary activities being missed or delayed.”

ISIS Papyrus Presents Internet Insurance Solutions

In event, general on September 4, 2009 at 6:11 am

At the Internet Insurance Congress in Bussum, Netherlands, ISIS Papyrus will present its innovative solutions for digital insurance documents. The congress will take place on October 14-15.

The presentation will focus on how leading insurance companies have been able to leverage electronic communications with customers, partners and within their organizations using the Papyrus Platform. With Papyrus they manage the entire process of underwriting and claims processing electronically without the need for re-keying or manual intervention and take Straight Through Processing (STP) to its full potential.

This is achieved by automatic closed-loop multi-channel communication. Conversations initiated over one channel like a web form submission result in an electronic policy sent by e-mail and in turn trigger a response on the same or another channel. Papyrus captures all these channels by automatically linking inbound and outbound communications for storage in a case file and thus ensures efficiency of daily operations and markedly adds to customer satisfaction.