ISIS Papyrus Software

Posts Tagged ‘CRM’

ISIS Papyrus Software Named a Leader in Document Output for Customer Communications Management

In analyst report on April 7, 2014 at 7:42 am

Independent research firm cites ISIS Papyrus’ broad vision for DOCCM supporting ECM, CRM, analytics, event processing, and BPM

Enterprise software provider ISIS Papyrus Software announced it has been named a Leader in “The Forrester Wave™: Document Output For Customer Communications Management, Q1 2014”, published January 8.

For the report, Forrester Research, Inc. evaluated 11 document output for customer communications management (DOCCM) vendors across 26 criteria, finding strong differences in document design and composition, business empowerment, use cases, implementation, workflow, and reporting.

In its second time in the DOCCM evaluation, ISIS Papyrus received its Leader positioning based on its scores in Strategy and Current Offering.

“ISIS continues with a broad vision for DOCCM supporting ECM, CRM, analytics, event processing, and BPM, and views CCM as a component of a broader dynamic case management market….ISIS is a leader with a well-balanced product.”The Forrester Wave™: Document Output For Customer Communications Management, Q1 2014

Profiling Papyrus as “an adapti2ve platform with exacting results,” the 2014 Wave report for DOCCM cited ISIS Papyrus for its:

  • Full application lifecycle platform and framework
  • Great flexibility
  • “Framework” solutions to reduce implementation
  • Sweet spot where language complexity and where exact rendering of content is essential
  • Consolidated and common data model across CRM, ECM, DCM and CCM in a core repository

“ISIS Papyrus has provided enterprise document and customer communications solutions since our inception, so we are honored and proud to be recognized in this research as a leader and for our vision in what we believe is a crucial area of business technology,” said Annemarie Pucher, CEO of ISIS Papyrus Software. “The value of the Papyrus Platform is its combination of powerful document customization with multichannel capture and delivery for full-circle customer communications that are tailored for each organization’s needs.”

The Papyrus Business Communications and Process Platform empowers enterprise business users and knowledge workers to optimize and align processes, tasks, communications and documents in service-based organizations.

Integrated Communication is Key to Customer Satisfaction

In general, markets, value proposition on May 18, 2009 at 1:59 am
Annemarie Pucher, CEO of ISIS Papyrus

Annemarie Pucher, CEO of ISIS Papyrus

In a recent article on DMNews Annemarie Pucher, CEO of ISIS Papyrus, highlighted the importance of integrated communication for enterprise CRM.

Ms Pucher outlines common problems of CRM systems in the corporate world. They are often purchased and run in isolation while customer information is in fact widely dispersed across applications and functional and departmental borders. This affects heavily the timeliness, accuracy and efficiency of customer response and customer care and ultimately customer satisfaction.

The obvious solution is the holistic approach to technology and processes taken by ISIS Papyrus: Centralized incoming and outcoming communication, single point of contact and a business architecture that integrates applications easily. Empowered business users get the chance to control the complete lifecycle of CRM applications and related communication to give customers the well-timed and relevant response they deserve to keep them happy and loyal.