June 26th – Webinar on Delivering Effective Customer Experiences

On June 26th, 2012 ISIS Papyrus proudly presents a free webinar on how to achieve tangible business outcomes by creating effective customer experiences. Under the title ‘Standing Out From The Crowd – Engaging The Business To Deliver Compelling Customer Experiences’ two top experts will discuss the application of Adaptive Case Management (ACM), which promises to be an an outstanding experience in itself.

Max J. Pucher, CTO of ISIS Papyrus and co-author of what can be called the ‘Bible of ACM’, will be joined by internationally renowned BPM expert Derek Miers from Forrester to discuss a range of interesting topics that show how business users can create mission critical processes that link people, information, and applications across geographically distributed, organizational functions and how empowered process owners can fulfill strategic business goals.

The key lies in a Business Architecture (BA), whose main goal – as a subset of Enterprise Architecture – it is to enable the business to improve customer service quality through better transparency, flexibility and adaptability of business operations. Papyrus Adaptive Case Management delivers the necessary flexibility and adaptability. It allows organizations to model their core capabilities, to define goals, targets and strategic objectives and gives management the tools to measure and assess outcomes in real time.

Sequel to Groundbreaking ACM Book

When almost a year ago “Mastering the Unpredictable” came out it was the first comprehensive work dealing with the foundations of Adaptive Case Management. To this day it is unrivaled and still the most authoritative source on the topic.

Now there is a sequel to this book presenting real-world applications of adaptive approaches to business process management, called “Taming the Unpredictable”. ISIS Papyrus Founder and Chief Architect Max J. Pucher features again as co-author and has contributed his insightful “Considerations for Implementing Adaptive Case Management”. In this highly informative article Mr. Pucher discusses the scientific findings that show the obsolescence of flowcharted business process models. At the same time he reveals how businesses can use technology to drive innovation and create effective customer outcomes.

Mr. Pucher emphasizes again his firm commitment for placing human aspects over simplified cost optimization in process management and strongly advocates empowerment and intrinsic motivation for the improvement of cost/quality ratios. These principles are also reflected in his practical achievements as Chief Architect and mastermind behind the innovative Papyrus Platform.  He designed the core technology with a business architecture repository, distributed object-oriented transaction engine, and embedded object-relational database. He holds several software patents in the area of artificial intelligence for the so-called user-trained agent, a machine learning component for auto-discovery of process knowledge.

ISIS Chief Architect Speaks at Forrester’s

ISIS Papyrus Founder and Chief Architect Max J. Pucher will hold one of his famed addresses at this year’s Business Process & Application Delivery Forum hosted by Forrester Research. Mr. Pucher is one of the pioneers of a new paradigm on how to approach knowledge work in modern collaborative enterprise settings and how to view relations between business users and IT.

Besides having written a number of literary works, Max J. Pucher has also co-authored an influentual book on Adaptive Case Management (ACM) called “Mastering the Unpredictable”. The principles laid out in this volume are reflected in his practical achievements as Chief Architect and mastermind behind the innovative Papyrus Platform.  He designed the core technology with a business architecture repository, distributed object-oriented transaction engine, and embedded object-relational database. He holds several software patents in the area of artificial intelligence for the so-called user-trained agent, a machine learning component for auto-discovery of process knowledge.

Mr. Pucher also runs a popular blog where he airs his views about current trends in IT with a mixture of  in-depth analysis, well-rounded arguments and subtle humor. The blog also provides more detailed information about the concept of ACM, which makes orthodox business process management (BPM) as much obsolete as standalone ECM and CRM. Moreover, it shows Mr. Pucher’s firm commitment for placing human aspects before cost optimization aspects in process management and strongly advocates empowerment and intrinsic motivation for the improvement of cost/quality ratios.