ISIS Papyrus Software

Archive for the ‘event’ Category

ISIS Papyrus Joins ACM Workshop at EDOC 2014

In event on August 6, 2014 at 12:00 am

The Adaptive Case Management (ACM) Workshop will be held during EDOC 2014 on September 1st, 2014, in Ulm, Germany. Organized by Dr. Ilia Bider of Stockholm University and Keith Swenson of Fujitsu, the workshop brings together researchers and practitioners to discuss theoretical and practical problems and solutions in the area of ACM and other non-workflow approaches to BPM. On the part of ISIS Papyrus Thanh Tran Thi Kim, Christoph Ruhsam, Max J. Pucher, Maximilian Kobler and Jan Mendling will present the position paper “Towards a pattern recognition approach for transferring knowledge in ACM”.

The need for adaptive capabilities for the modern user-interactive enterprise has been repeatedly confirmed by research into how companies organize themselves and by the limitations and shortcomings observed in conventional approaches and tools to manage the business ecosystem. They can be summarized as follows: Business Process Management (BPM) is focused on repetitive processes with strict workflows. The necessary abstractions, however, make it impossible to handle more complex tasks. Pure case management, on the other hand, offers much higher flexibility but fails to give guidance to business users and makes it difficult to enforce compliance with policies and regulations. The inherent simplification of case management solutions will furthermore lead to inaccuracies in the underlying model.

In contrast, Adaptive Case Management provides both flexibility and guidance. It focuses on case information, not on the process. A case gathers all the necessary information required to handle it: These are performers (users/roles participating in the case), data/content, rules and of course processes and tasks. Adaptive Case Management is designed to empower knowledge workers by giving them the power to make autonomous decisions within the constraints of the overall business strategy. The management defines achievable business and process goals and communicates them transparently while business users themselves add tasks to achieve these goals. This leads to a “design-by-doing” approach enabling users to create, modify, and analyze processes on the fly. Adaptive processes, despite lacking a predictable and repeatable progression, nevertheless go from a less ordered to a more ordered state through user action. Decisions taken by business users are furthermore shared by storing them in templates and making them available to other actors within the company as suggested actions.

Adaptive Case Management is well suited for arbitrary document content, collaborative decision-making and a high level of customer interaction. It can be used in every service-oriented and customer-focused operation of a company dealing with complex, event-driven activities from customer claims management and contract management to new accounts, purchase-to-pay, fraud investigations,  and many other applications across a broad range of domains.

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ISIS Management Circle Seminar – Insights from Industry Experts

In event on July 1, 2014 at 8:13 am

This year’s Open House at ISIS Papyrus has again been a resounding success, attracting participants from all over the world and allowing for interesting presentations and discussions in an easy-going atmosphere. One program that has drawn particular interest because of its knowledge-packed sessions and the interactive format is the Management Circle Seminar (MCS). It provides an ideal opportunity for business and IT managers to discuss with each other the real-world issues and opportunities for moving from a rigid-process and command-control mindset to a modern goal-oriented approach that not only improves customer satisfaction but provides immediate and continuous innovation without a slow process bureaucracy.

Topics that were discussed covered the following:

Digital communication vs print: advantages, drawbacks and appropriateness of both media including regulatory and security considerations: Print as physical material appears more ‘real’ to the brain

  • Being a cognitive medium makes it easier to introduce complex issues and topics to readers
  • Higher tangibility
  • Increased level of engagement
  • Superior brand recognition
  • Digital communication can be shared through multiple channels
  • Allows to integrate different media like videos, user specific interest URLs, Chats, Tweets, …
  • Can be quickly & easily spread on the Internet
  • Provides for multimedia storytelling
  • Allows low cost ads
  • Viral audience reach

ROI on intelligent data capture in 12 months: demonstration of the viability of the approach

  • In general businesses look to increase ROI by:
  • reducing manual processes and overheads
  • making FTE savings by reducing the number of people required to perform a task
  • implementing program’s to support change throughout the business to prevent silo’s of activity
  • Data consistency: companies may have multiple line of business systems which hold the same customer record but in different formats
  • for third party business process outsource providers data consistency can enable value added services such as flagging deceased account holders however in general these are reported back to the client instead of stopping the print
  • as above some European countries have much better controls around individual identities which can help reduce the amount of post returned to seeder as the account holder forgot to advise a company they have moved
  • some companies are better at consolidating customer information which aids with integration as there is a single client view instead of multiple versions of potentially the same client
  • different data from different systems can be perceived as a blocker when attempting to integrate communication channels from different systems into one

Discussions were lively and animated and most MCS participants agreed that both IT and business management can gain substantial benefits but that it involves a change of business culture. They also agreed that it is the use of technology like ACM that will help to drive this change in a business. The MCS discussions were considered valuable and enlightening.

ISIS Papyrus Open House and User Conference 2014

In event on February 28, 2014 at 7:09 am

ISIS Papyrus is pleased to announce the program of the 2014 Global Open House and User Conference at the ISIS headquarters in Vienna, Austria, from May 4-6, followed closely by the US Open House in Southlake, Texas, from May 18-20. As always, customers, friends and everybody interested in leading-edge enterprise communication & process technology are cordially invited to join ISIS Papyrus for two days of interesting presentations, discussions, workshops, real-life case studies and networking plus the traditional Gala Dinner on the eve of the event. This time the location is at the stunning Leopold Museum with the opportunity to enjoy the unique atmosphere in Vienna’s splendid MuseumsQuartier. As always, admission to these events is free and registration is open as of now.

What we see currently in enterprise IT is no more and no less than a fundamental change of how businesses interact with customers and the barriers between front and back offices is dwindling. Customer experience comes strongly to the fore and requires a consolidation of all touchpoints. The Papyrus Communication and Process Platform with its unique concept and powerful feature-set provides the ideal launch-pad for future-proof innovative solutions. The ISIS Papyrus Open House with its special flavor again is the perfect backdrop to gain profound insights in the latest technological advancements that have become a hallmark of ISIS Papyrus since its inception.

ISIS Papyrus at Gartner ITxpo 2013 in Barcelona

In event on November 7, 2013 at 6:58 am

ISIS Papyrus exhibits again at the 2013 Gartner Symposium/ITxpo in Barcelona from November 10-14 in booth C 9. This Gartner conference and exhibition features a varied high-level agenda specially tailored to CIOs and senior IT leaders who gain insights into industry-specific solutions as well as new strategic approaches.

ISIS Papyrus will showcase its award-winning Papyrus Platform for fully integrated inbound and outbound customer communications, document management and adaptive process management.  Papyrus ADAPTIVE CASE MANAGEMENT consolidates ECM, BPM and CRM in one solution and provides an enterprise-wide and holistic single customer view.  Business users gain flexibility and control using Papyrus standard software as a CUSTOMER ENGAGEMENT PLATFORM applying ATTRACT, ACQUIRE, CARE, RETAIN and MANAGE initiatives:

  • Attract NEW Customers – Marketing with Personalized Campaigns
  • Acquire – Optimizing the entire Sales and Contract Lifecycle
  • Care – High-Performance Customer Service
  • Retain – Proactive Back Office Operations
  • Manage – Corporate Management Dashboard

BUSINESS APPLICATIONS powered by Papyrus:

  • Adaptive Case Management (ACM)
  • Contract Creation & Management
  • Claims Processing
  • Loan/Mortgage Operations
  • Account Opening
  • Purchase & Payment Processing
  • Project Management
  • Inbound Mail Processing
  • Bi-directional Business Correspondence

KEY FEATURES

  • 360° communication hub
  • Adaptive BPM – real-time, event-based
  • Collaborative case management
  • Closed-loop business communication
  • Integrated Security/Auditing/LDAP
  • Data Capture: scan, extract, process
  • Adapters – loosely coupling data
  • Portal, Desktop, Mobile
  • Social, SharePoint, SAP

ISIS Papyrus at Gartner Symposium/ITxpo 2012

In event on September 20, 2012 at 3:46 am

ISIS Papyrus features prominently among the exhibitors of the 2012 Gartner Symposium/ITxpo taking place in Orlando, FL, from October 21-25. The event has a rich agenda which makes attendance worthwhile for CIOs and senior IT leaders. Numerous programs and tracks are specifically designed to gain insights in industry-specific solutions as well as strategic approaches defined by IT role.

ISIS Papyrus (Booth 423CCCS Marketplace, Atlantic Hall) will demonstrate the latest advancements of its award-winning Papyrus Platform for fully integrated inbound and outbound customer communications, document management and adaptive process in enterprise service operations. Business users gain flexibility and control using Papyrus standard software for collaborative applications including claims management, contract management, purchase-to-pay and fraud investigation. Event attendees will be able to learn how they can use the solutions from ISIS Papyrus to share some of the following benefits with over 2,000 major organizations worldwide:

  • Holistic customer view for end-to-end adaptive case management
  • Shorter development-cycles by out-of-box seamless integration, WYSIWYG and content management
  • Reduced time-to-market by empowering business and marketing users to control their processes, content and templates
  • Simplified compliance by process-embedded regulation and audit control
  • Increased customer retention and loyalty through a unified customer view for inbound and outbound communications
  • Empowerment and management of collaborative work and efficient workflows
  • Enabling of flexible, accountable and holistic knowledge-based activity
  • Process adaptation for effective customer outcomes
  • Expanded access to the knowledge worker’s expertise and experience.

This video presented by ISIS Papyrus CEO Annemarie Pucher highlights the powerful capabilities and some notable customer installations :

June 26th – Webinar on Delivering Effective Customer Experiences

In event on June 19, 2012 at 6:31 am

On June 26th, 2012 ISIS Papyrus proudly presents a free webinar on how to achieve tangible business outcomes by creating effective customer experiences. Under the title ‘Standing Out From The Crowd – Engaging The Business To Deliver Compelling Customer Experiences’ two top experts will discuss the application of Adaptive Case Management (ACM), which promises to be an an outstanding experience in itself.

Max J. Pucher, CTO of ISIS Papyrus and co-author of what can be called the ‘Bible of ACM’, will be joined by internationally renowned BPM expert Derek Miers from Forrester to discuss a range of interesting topics that show how business users can create mission critical processes that link people, information, and applications across geographically distributed, organizational functions and how empowered process owners can fulfill strategic business goals.

The key lies in a Business Architecture (BA), whose main goal – as a subset of Enterprise Architecture – it is to enable the business to improve customer service quality through better transparency, flexibility and adaptability of business operations. Papyrus Adaptive Case Management delivers the necessary flexibility and adaptability. It allows organizations to model their core capabilities, to define goals, targets and strategic objectives and gives management the tools to measure and assess outcomes in real time.

ISIS Open House Vienna 2012: A Brief Review

In event on May 9, 2012 at 7:06 am

The eve of the Open House was dedicated to the traditional gala show and the famed white stallions of the Spanish Riding School formed a fine contrast for the splendid display of innovative performance at equally high levels that was to follow during the next two days.

Among the cherished guests at the ISIS Headquarters was Toronto-based Sandy Kemsley, who tweeted live from the multitude of workshops, labs and real-world showcases that demonstrated the versatility and uniqueness of ISIS Papyrus solutions. Sandy is an independent analyst and systems architect, specializing in business process management, Enterprise 2.0, enterprise architecture and business intelligence. She is an internationally renowned speaker, trainer, and blogger on those topics. Here are some quotes from her coverage of #isisopenhouse:

“They’ve created the critical round trip between strategy and execution by connecting strategic objectives (in a strategy map) to business architecture (in a capability map) to process goals (balanced scorecard and other KPIs): not only is this top-down, where strategy defines capabilities, which in turn are used to define KPIs, but also feeding back so that the actual performance during execution is compared back to the architecture and strategy.”
(On ISIS Papyrus Adaptive Case Management)

“They provide a mobile app that acts as a portal to any application developed on their platform; … This provides access to the same application on iOS, Android, PC desktop and in the browser through their UI widgets. … We saw a demo of an iPad-based vehicle claim app built on this platform, and how the menus and features on the app are driven by the case definition in the desktop environment. Because it’s driven by the Papyrus platform, the app has access to the same data and documents as a desktop application, although rendered in a mobile form factor.”
(On Mobile Integration with the Papyrus Platform)

“Rather than having multiple systems that deal with content – ingestion, analysis, processing and generation, multiplied by the number of interaction channels – a single platform can reduce the internal efforts to develop content-centric processes, while presenting a more seamless customer experience across multiple channels. … it’s something that comes up in many of the BPM implementations that I’m involved in, and typically isn’t handled all that well (if at all) by those systems. In many cases, it’s a poorly implemented afterthought, performed in a non-integrated fashion in another system, or becomes one of those things that the users ask for but just never receive. ”
(On the ISIS Papyrus Business Communication Platform and Correspondence Generation)

The complete posts can be found on Sandy’s blog called Column 2:

Keynote of ISIS CTO Max J. Pucher

ISIS Papyrus Business Communication Platform for Correspondence Generation

ISIS Papyrus Integrated Inbound and Outbound Correspondence

Personalized Electronic Statements at China Trust Commercial Bank

Mobile, Social And Integration With The Papyrus Platform

ISIS Papyrus Adaptive Case Management

Document Capture to Process

As a reminder for those who missed the opportunity to attend the event in Vienna: the US Open House and User Conference at Southlake, TX, takes place from May 20-22 and brings similar insights in the technological breakthroughs from ISIS Papyrus.

All the details of this event are again brought to your mobile device through the ISIS Papyrus Event Planning app that can be downloaded for free:

For iOS:
For Android:

ISIS Papyrus at Gartner Symposium/ITxpo 2011

In event on October 4, 2011 at 12:24 am

ISIS Papyrus features prominently among the exhibitors of the 2011 Gartner Symposium/ITxpo which is held in Orlando, FL, from October 16-20. The event has a rich agenda which makes attendance worthwhile for CIOs and senior IT leaders.

There is a wide variety of topics covered with programs and tracks specifically designed to gain insights in industry -specific solutions as well as strategic approaches defined by IT role.

ISIS Papyrus will showcase its Papyrus Platform for Adaptive Case Management (ACM) which combines inbound and outbound content with analytics, event processing and the relevant contextual business processes in a shared case folder with different views based on case status and user. Event attendees will be able to learn how they can use the solutions from ISIS Papyrus to share some of the following benefits with over 2,000 major organizations worldwide:

  • Holistic customer view for end-to-end case management
  • Shorter development-cycles by out-of-box seamless integration, WYSIWYG and content management
  • Reduced time-to-market by empowering business and marketing users to control their processes, content and templates
  • Simplified compliance by process-embedded regulation and audit control
  • Increased customer retention and loyalty through a unified customer view for inbound and outbound communications
  • Empowerment and management of collaborative work and efficient workflows
  • Enabling of flexible, accountable and holistic knowledge-based activity
  • Process adaptation to make effective customer outcomes
  • Expanded access to the knowledge worker’s expertise and experience.

See the following video for a presentation of the powerful capabilities and some notable customer installations by ISIS Papyrus CEO Annemarie Pucher:

Adaptive Paradigm Unleashed at ISIS Open House 2011

In event on March 8, 2011 at 9:24 am

ISIS Papyrus is pleased to announce this year’s open house and user conferences to start at the ISIS headquarters in Vienna, Austria, from May 1-3, and Southlake, Texas, from May 15-17, respectively.

Registration for these exciting events is now open. Other venues include Kingsclere in the UK and Ivrea in Italy. We will present all the details as they evolve.

In 2010, process management has been amended with the aspects and needs of social networks extended with mobile access. That alone is a departure from the usual control-mindset of BPM. But social and mobile communication improvements alone do not improve governance. Beyond the market hype there is acceptance that content, process and customer relationship management are not only related but must be consolidated to provide a completely customer-focused solution.

ISIS Papyrus sees the empowerment of knowledge workers crucial for most functional content or process needs. Therefore there is an embedded approach to long-term governing processes.

The ADAPTIVE paradigm is about a globally encompassing process technology approach linked to business architecture and strategy. That architectural structure enables the focus on individual goals and outcomes as an embedded functionality of the empowerment technology, while being guided by the business strategy. The ADAPTIVE paradigm needs technology empowerment similar to SOCIAL and MOBILE, but in contrast provides top-down and bottom-up transparency.

ISIS Chief Architect Speaks at Forrester’s

In event on October 1, 2010 at 2:46 am

ISIS Papyrus Founder and Chief Architect Max J. Pucher will hold one of his famed addresses at this year’s Business Process & Application Delivery Forum hosted by Forrester Research. Mr. Pucher is one of the pioneers of a new paradigm on how to approach knowledge work in modern collaborative enterprise settings and how to view relations between business users and IT.

Besides having written a number of literary works, Max J. Pucher has also co-authored an influentual book on Adaptive Case Management (ACM) called “Mastering the Unpredictable”. The principles laid out in this volume are reflected in his practical achievements as Chief Architect and mastermind behind the innovative Papyrus Platform.  He designed the core technology with a business architecture repository, distributed object-oriented transaction engine, and embedded object-relational database. He holds several software patents in the area of artificial intelligence for the so-called user-trained agent, a machine learning component for auto-discovery of process knowledge.

Mr. Pucher also runs a popular blog where he airs his views about current trends in IT with a mixture of  in-depth analysis, well-rounded arguments and subtle humor. The blog also provides more detailed information about the concept of ACM, which makes orthodox business process management (BPM) as much obsolete as standalone ECM and CRM. Moreover, it shows Mr. Pucher’s firm commitment for placing human aspects before cost optimization aspects in process management and strongly advocates empowerment and intrinsic motivation for the improvement of cost/quality ratios.