ISIS Papyrus Software

Posts Tagged ‘Papyrus Platform’

ISIS Papyrus Receives XCelent Award for Global Presence in Customer Communications for Insurance

In awards on August 5, 2014 at 1:09 am

Out of 14 global customer communications vendors profiled by Celent in June 2014, ISIS Papyrus received the XCelent Customer Base award, based on three key criteria:

  • Number of live insurers using the system
  • Number of regions where the system is implemented
  • New client momentum

ISIS Papyrus Software has grown its insurance customer base in the last decade with its end-to-end offering for document automation and consolidated customer communication management, the Papyrus Platform for Business Communication & Process.

With the growing importance of efficient and digital customer communications, insurance companies need to look for advanced document management systems.

In the report Document Automation for Insurers: 2014 ABCD Vendor View, Celent profiles 14 systems, including Papyrus Platform for Business Communication and Process, presenting information about the vendor and solution; customer base and reference customer feedback; functionality; technology; implementations; cost and some summary comments.

“Insurers try to leverage advanced features and functions from document automation and customer communication system vendors in order to promote digital interactions with customers and partners,” says Nicolas Michellod, Senior Analyst with Celent’s Insurance Group and author of the report. “Leveraging multichannel communication and interactive documents is key for insurers that want to improve the way they communicate.”

A research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies.

Mobile Event Planning with ISIS Papyrus

In benefits on November 13, 2013 at 8:45 am

ISIS Papyrus has released a mobile app for the enterprise based on the unique mobile features of the Papyrus Platform. By storing the application definition in the Papyrus WebRepository the app connects users with corporate information and data through a Papyrus EYE server. The app offers an easy-to-use interface and provides all the details of a specified event that are entered, managed and stored in the database. The application definition can be enhanced and extended with minimum effort.

While online, users get up-to-date information from the system and can customize their agenda with a number of filters. They may also tweet about particular items and add images as they prefer. In  offline mode most recent data are stored on the device locally.

The app is a great way to engage internal and external users and to build and strengthen trust and relationships beyond the randomness of social media interaction. It could, for example, be used to provide a user interaction for trade shows or similar events or to help the prospect to configure a product or request service interactions. It can be linked with the Papyrus ACM Adaptive Case Management functions without additional programming and provide full access to corporate CRM data and information. All Papyrus ACM features can be made available and the functionality is specific to particular user roles if users are given the ability to register and login into the service.

The app serves therefore as sample application for a variety of corporate use cases and can easily be configured through WebRepository to an organization’s specific requirements. The event planner is available for both iPhone and Android devices and can be downloaded here:

For iOS:
For Android:

http://play.google.com/store/apps/details?id=com.isis_papyrus.eyegenda

ISIS Papyrus at Gartner ITxpo 2013 in Barcelona

In event on November 7, 2013 at 6:58 am

ISIS Papyrus exhibits again at the 2013 Gartner Symposium/ITxpo in Barcelona from November 10-14 in booth C 9. This Gartner conference and exhibition features a varied high-level agenda specially tailored to CIOs and senior IT leaders who gain insights into industry-specific solutions as well as new strategic approaches.

ISIS Papyrus will showcase its award-winning Papyrus Platform for fully integrated inbound and outbound customer communications, document management and adaptive process management.  Papyrus ADAPTIVE CASE MANAGEMENT consolidates ECM, BPM and CRM in one solution and provides an enterprise-wide and holistic single customer view.  Business users gain flexibility and control using Papyrus standard software as a CUSTOMER ENGAGEMENT PLATFORM applying ATTRACT, ACQUIRE, CARE, RETAIN and MANAGE initiatives:

  • Attract NEW Customers – Marketing with Personalized Campaigns
  • Acquire – Optimizing the entire Sales and Contract Lifecycle
  • Care – High-Performance Customer Service
  • Retain – Proactive Back Office Operations
  • Manage – Corporate Management Dashboard

BUSINESS APPLICATIONS powered by Papyrus:

  • Adaptive Case Management (ACM)
  • Contract Creation & Management
  • Claims Processing
  • Loan/Mortgage Operations
  • Account Opening
  • Purchase & Payment Processing
  • Project Management
  • Inbound Mail Processing
  • Bi-directional Business Correspondence

KEY FEATURES

  • 360° communication hub
  • Adaptive BPM – real-time, event-based
  • Collaborative case management
  • Closed-loop business communication
  • Integrated Security/Auditing/LDAP
  • Data Capture: scan, extract, process
  • Adapters – loosely coupling data
  • Portal, Desktop, Mobile
  • Social, SharePoint, SAP

ISIS Papyrus at Gartner Symposium/ITxpo 2012

In event on September 20, 2012 at 3:46 am

ISIS Papyrus features prominently among the exhibitors of the 2012 Gartner Symposium/ITxpo taking place in Orlando, FL, from October 21-25. The event has a rich agenda which makes attendance worthwhile for CIOs and senior IT leaders. Numerous programs and tracks are specifically designed to gain insights in industry-specific solutions as well as strategic approaches defined by IT role.

ISIS Papyrus (Booth 423CCCS Marketplace, Atlantic Hall) will demonstrate the latest advancements of its award-winning Papyrus Platform for fully integrated inbound and outbound customer communications, document management and adaptive process in enterprise service operations. Business users gain flexibility and control using Papyrus standard software for collaborative applications including claims management, contract management, purchase-to-pay and fraud investigation. Event attendees will be able to learn how they can use the solutions from ISIS Papyrus to share some of the following benefits with over 2,000 major organizations worldwide:

  • Holistic customer view for end-to-end adaptive case management
  • Shorter development-cycles by out-of-box seamless integration, WYSIWYG and content management
  • Reduced time-to-market by empowering business and marketing users to control their processes, content and templates
  • Simplified compliance by process-embedded regulation and audit control
  • Increased customer retention and loyalty through a unified customer view for inbound and outbound communications
  • Empowerment and management of collaborative work and efficient workflows
  • Enabling of flexible, accountable and holistic knowledge-based activity
  • Process adaptation for effective customer outcomes
  • Expanded access to the knowledge worker’s expertise and experience.

This video presented by ISIS Papyrus CEO Annemarie Pucher highlights the powerful capabilities and some notable customer installations :

ISIS Papyrus Finalist in DM Awards: Voting is Underway

In awards on August 28, 2012 at 3:29 am

ISIS Papyrus feels honored to have been–once again–nominated as finalist in the prestigious DM Awards program. Following the recent success in the 2012 Global Awards for Excellence in Adaptive Case Management this is another proof for the innovative leadership demonstrated by ISIS Papyrus over the years.

ISIS Papyrus and the Papyrus Platform can be found on the following ballots:

  • DM ENTERPRISE CMS Product of the Year – Company: ISIS Papyrus Software
  • DM ENTERPRISE CMS Product of the Year – Product: Papyrus Platform for Business Communication
  • DM Data Capture/Recognition Product of the Year – Company: ISIS Papyrus Software
  • DM Data Capture/Recognition Product of the Year – Product: Papyrus Capture
  • DM Workflow/BPM product of the Year – Company: ISIS Papyrus Software
  • DM Workflow/BPM product of the Year – Product: Papyrus Platform for Business Communication
  • DM Software Product of the Year – Company: ISIS Papyrus Software
  • DM Software Product of the Year – Product: Papyrus Platform for Business Communication
  • DM Product of the Year – Company: ISIS Papyrus Software
  • DM Product of the Year – Product: Papyrus Platform for Business Communication
  • DM Company of the Year – Company: ISIS Papyrus Software
  • DM Company of the Year – Product: Papyrus Platform for Business Communication

You may visit www.dmawards.com to vote through October 11!

The Papyrus Platform – built on its Papyrus Objects integration architecture – delivers pre-built business processes across ERP, CRM, ECM, as well as business intellligence and industry applications using a meta-object model, SOA-compatible and general messaging interfaces, and a powerful freely definable portal user interface. Inbound and Outbound document management is tightly integrated with the central Change Management repository. Additionally, business users are able to extend the object model with their own meta-data definitions, store it to the repository and have full upgrade protection across any future product versions.

ISIS Open House Vienna 2012: A Brief Review

In event on May 9, 2012 at 7:06 am

The eve of the Open House was dedicated to the traditional gala show and the famed white stallions of the Spanish Riding School formed a fine contrast for the splendid display of innovative performance at equally high levels that was to follow during the next two days.

Among the cherished guests at the ISIS Headquarters was Toronto-based Sandy Kemsley, who tweeted live from the multitude of workshops, labs and real-world showcases that demonstrated the versatility and uniqueness of ISIS Papyrus solutions. Sandy is an independent analyst and systems architect, specializing in business process management, Enterprise 2.0, enterprise architecture and business intelligence. She is an internationally renowned speaker, trainer, and blogger on those topics. Here are some quotes from her coverage of #isisopenhouse:

“They’ve created the critical round trip between strategy and execution by connecting strategic objectives (in a strategy map) to business architecture (in a capability map) to process goals (balanced scorecard and other KPIs): not only is this top-down, where strategy defines capabilities, which in turn are used to define KPIs, but also feeding back so that the actual performance during execution is compared back to the architecture and strategy.”
(On ISIS Papyrus Adaptive Case Management)

“They provide a mobile app that acts as a portal to any application developed on their platform; … This provides access to the same application on iOS, Android, PC desktop and in the browser through their UI widgets. … We saw a demo of an iPad-based vehicle claim app built on this platform, and how the menus and features on the app are driven by the case definition in the desktop environment. Because it’s driven by the Papyrus platform, the app has access to the same data and documents as a desktop application, although rendered in a mobile form factor.”
(On Mobile Integration with the Papyrus Platform)

“Rather than having multiple systems that deal with content – ingestion, analysis, processing and generation, multiplied by the number of interaction channels – a single platform can reduce the internal efforts to develop content-centric processes, while presenting a more seamless customer experience across multiple channels. … it’s something that comes up in many of the BPM implementations that I’m involved in, and typically isn’t handled all that well (if at all) by those systems. In many cases, it’s a poorly implemented afterthought, performed in a non-integrated fashion in another system, or becomes one of those things that the users ask for but just never receive. ”
(On the ISIS Papyrus Business Communication Platform and Correspondence Generation)

The complete posts can be found on Sandy’s blog called Column 2:

Keynote of ISIS CTO Max J. Pucher

ISIS Papyrus Business Communication Platform for Correspondence Generation

ISIS Papyrus Integrated Inbound and Outbound Correspondence

Personalized Electronic Statements at China Trust Commercial Bank

Mobile, Social And Integration With The Papyrus Platform

ISIS Papyrus Adaptive Case Management

Document Capture to Process

As a reminder for those who missed the opportunity to attend the event in Vienna: the US Open House and User Conference at Southlake, TX, takes place from May 20-22 and brings similar insights in the technological breakthroughs from ISIS Papyrus.

All the details of this event are again brought to your mobile device through the ISIS Papyrus Event Planning app that can be downloaded for free:

For iOS:
For Android:

ISIS Papyrus Event Planning App for iOS and Android

In benefits on May 4, 2012 at 7:23 am

By utilizing the Mobile features of the Papyrus Platform, ISIS Papyrus has released a mobile app created through an application definition stored in Papyrus WebRepository. The app connects users with corporate information and data through a Papyrus EYE server that uses the REST protocol. The app is intuitive and easy-to-use and allows to view event lists, schedules, and details stored in a database. It currently provides social and bookmarking enhancements, with voting (scores and comments) and more multimedia capabilities soon to come.

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While online, users get up-to-date information from the system and can bookmark and filter the available events they want to participate in. Social messaging is enabled through Twitter with the ability to optionally add photo snapshots. For offline mode the most recent data are kept locally on the device.

The app is a great way to engage internal and external users and to build and strengthen trust and relationships beyond the randomness of social media interaction. It could, for example, be used to provide a user interaction for trade shows or similar events or to help the prospect to configure a product or request service interactions. It can be linked with the Papyrus ACM Adaptive Case Management functions without additional programming and provide full access to corporate CRM data and information. All Papyrus ACM features can be made available and the functionality is specific to particular user roles if users are given the ability to register and login into the service.

The app serves therefore as sample application for a variety of corporate use cases and can easily be configured through WebRepository to an organization’s specific requirements. The event planner is available for both the iPhone and Android devices and can be downloaded here:

For iOS:
For Android:

http://play.google.com/store/apps/details?id=com.isis_papyrus.eyegenda

Use the app with the ISIS Papyrus Open House hash tag #isisopenhouse.

New Paper Examines Excellence in Business Correspondence

In benefits on November 29, 2011 at 8:26 am

ISIS Papyrus has released a new technical update on Business Correspondence. As reported earlier, independent studies, various analyst researches, and overwhelming user feedback demonstrate that ISIS Papyrus leads the innovative edge in an area which is critical for customer-oriented enterprises with highly interactive requirements.

Business Correspondence is an application framework defined for the Papyrus Platform and using its adaptive capabilities for business process management and enterprise communications. It can be used independently or as element of a consolidated communications and process infrastructure that is the target for the Papyrus Platform. Other than hard-coded component solutions Papyrus Frameworks are easy to maintain as they do not contain any custom code and they are easily adapted using the inbuilt functionality without the heavy cost of changing flow-charted processes and rigid workflows. Featuring Papyrus EYE Widgets and Correspondence Wizards business users and administrators have powerful tools for defining different workplaces and user interfaces as required, for recording, training and re-using processes and decision patterns as well as defining relevant business rules without the need of lengthy upfront analysis and modeling. Papyrus empowers the business user in a completely new and transparent way by providing both the means to reach specific goals and effective guidance.

Other aspects illustrate the practical implementation of ACM with the consolidated approach of the Papyrus Platform. It provides a comprehensive, flexible and scalable solution for the consolidated management of inbound and outbound communications and enables seamless functional cooperation of otherwise distinct products such as ECM, BPM or CRM. It allows organizations to define, measure and manage process, content and data in complex service environments with a single shared customer view for ultimate transparency.

ISIS Papyrus at Gartner Symposium/ITxpo 2011

In event on October 4, 2011 at 12:24 am

ISIS Papyrus features prominently among the exhibitors of the 2011 Gartner Symposium/ITxpo which is held in Orlando, FL, from October 16-20. The event has a rich agenda which makes attendance worthwhile for CIOs and senior IT leaders.

There is a wide variety of topics covered with programs and tracks specifically designed to gain insights in industry -specific solutions as well as strategic approaches defined by IT role.

ISIS Papyrus will showcase its Papyrus Platform for Adaptive Case Management (ACM) which combines inbound and outbound content with analytics, event processing and the relevant contextual business processes in a shared case folder with different views based on case status and user. Event attendees will be able to learn how they can use the solutions from ISIS Papyrus to share some of the following benefits with over 2,000 major organizations worldwide:

  • Holistic customer view for end-to-end case management
  • Shorter development-cycles by out-of-box seamless integration, WYSIWYG and content management
  • Reduced time-to-market by empowering business and marketing users to control their processes, content and templates
  • Simplified compliance by process-embedded regulation and audit control
  • Increased customer retention and loyalty through a unified customer view for inbound and outbound communications
  • Empowerment and management of collaborative work and efficient workflows
  • Enabling of flexible, accountable and holistic knowledge-based activity
  • Process adaptation to make effective customer outcomes
  • Expanded access to the knowledge worker’s expertise and experience.

See the following video for a presentation of the powerful capabilities and some notable customer installations by ISIS Papyrus CEO Annemarie Pucher:

Sequel to Groundbreaking ACM Book

In general on September 28, 2011 at 8:17 am

When almost a year ago “Mastering the Unpredictable” came out it was the first comprehensive work dealing with the foundations of Adaptive Case Management. To this day it is unrivaled and still the most authoritative source on the topic.

Now there is a sequel to this book presenting real-world applications of adaptive approaches to business process management, called “Taming the Unpredictable”. ISIS Papyrus Founder and Chief Architect Max J. Pucher features again as co-author and has contributed his insightful “Considerations for Implementing Adaptive Case Management”. In this highly informative article Mr. Pucher discusses the scientific findings that show the obsolescence of flowcharted business process models. At the same time he reveals how businesses can use technology to drive innovation and create effective customer outcomes.

Mr. Pucher emphasizes again his firm commitment for placing human aspects over simplified cost optimization in process management and strongly advocates empowerment and intrinsic motivation for the improvement of cost/quality ratios. These principles are also reflected in his practical achievements as Chief Architect and mastermind behind the innovative Papyrus Platform.  He designed the core technology with a business architecture repository, distributed object-oriented transaction engine, and embedded object-relational database. He holds several software patents in the area of artificial intelligence for the so-called user-trained agent, a machine learning component for auto-discovery of process knowledge.