Out of 14 global customer communications vendors profiled by Celent in June 2014, ISIS Papyrus received the XCelent Customer Base award, based on three key criteria:
- Number of live insurers using the system
- Number of regions where the system is implemented
- New client momentum
ISIS Papyrus Software has grown its insurance customer base in the last decade with its end-to-end offering for document automation and consolidated customer communication management, the Papyrus Platform for Business Communication & Process.
With the growing importance of efficient and digital customer communications, insurance companies need to look for advanced document management systems.
In the report Document Automation for Insurers: 2014 ABCD Vendor View, Celent profiles 14 systems, including Papyrus Platform for Business Communication and Process, presenting information about the vendor and solution; customer base and reference customer feedback; functionality; technology; implementations; cost and some summary comments.
“Insurers try to leverage advanced features and functions from document automation and customer communication system vendors in order to promote digital interactions with customers and partners,” says Nicolas Michellod, Senior Analyst with Celent’s Insurance Group and author of the report. “Leveraging multichannel communication and interactive documents is key for insurers that want to improve the way they communicate.”
A research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies.