ISIS Papyrus Software

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ISIS Papyrus hosts AFPC Spring 2017 meeting in Ivrea (Italy) next week: 13–16 March 2017

In Uncategorized on March 10, 2017 at 1:57 pm


SANYO DIGITAL CAMERAThe ISIS Papyrus team is thrilled for the opportunity to host AFP Consortium members at the Spring 2017 meeting next week in the Ivrea office.

Roberto Anzola, VP Solutions of ISIS Papyrus Group and Board Director of AFPC, says:

“This is a special event for us not only because it will take place in the beautiful Piedmont, but because our Ivrea Development Lab has been addressing AFP technology for 19 years.

“The members of the Lab lead by Paolo Garroni (Manager – Italian Development Team) were very active since day one in the evolution of AFP not only as a printing format but also for presentation.

“Specifically we are now very busy finalizing the metadata 2, which enriches the AFP with all information that enables improved user experience, for example, in terms of accessibility of documents for visually impaired users.

On the other side, metadata might contain information needed for different communication digital channels – reading aloud, embedding videos, etc.”

We look forward to welcoming the AFPC Members who will join this innovation event personally or remotely.


Countdown begins to 37th Annual Open Papyrus Jazz Festival

In Uncategorized on February 24, 2017 at 12:03 pm

ISIS Papyrus is excited to announce the fantastic program of the 37th Edition of the Open Papyrus Jazz Festival!

Join us in Ivrea and Canavese (Italy) on 23-24-25 March and 1 April to experience the talent and energy of some of the best local, national and international jazz musicians playing today.

Organized by Ivrea Jazz Club Music Studio and the City of Ivrea, the event is open to all music lovers.

See the fantastic lineup of musicians and links to pre-sale and ticket information at .


Schedule & Hot Topics Available for 2017 ISIS Papyrus Open House and User Conferences

In Uncategorized on February 21, 2017 at 11:16 am

The Hot Topics of the 2017 ISIS Papyrus Open House and User Conference events are designed for your team to explore digital customer communications at every level of your organization:

  • Omni Channel Communications
  • Document Strategy / Correspondence
  • Wizard
  • Mobile Office
  • Adaptive Case Management in Use
  • Online Channel for Digital Business
  • Capture & Human Workflow

We kick off the Open House season with our Spring events featuring educational sessions, speakers, demos and case studies:

Sample the flavor of this can’t-miss opportunity for networking, peer exchange and real-world applications of technology for optimizing your business and increasing results – our preview video shows the different ways you can benefit from our diverse program.


Watch for your invitation in the mail, register online now or contact your local ISIS Papyrus team about what you’d like to see when you join us.

Dates for additional events throughout Europe and Asia-Pacific are in the works, too – so we look forward to seeing you soon at the ISIS Papyrus Open House and User Conference near you!


New Research Report: Gartner Magic Quadrant for Customer Communications Management Software

In analyst report, Uncategorized on January 27, 2017 at 12:57 pm

The latest Gartner Magic Quadrant on CCM names ISIS Papyrus Software as a Challenger!

We are proud that Papyrus is among the top 15 vendors evaluated for CCM Software solutions.

Gartner subscribers can access the report to see how industry experts evaluate new technologies and innovations supporting digital business initiatives – visit for a summary of the report and details on getting a copy for your team.

The omni channel capabilities of the Papyrus Platform align perfectly with enterprise requirements for digital business transformation and customer engagement – we look forward to continued innovations that keep pace with the evolving needs of our customers and their peers.

Stay tuned for insight on Papyrus Platform CCM strengths highlighted in the research!

Papyrus Customer Wins WfMC Global Award for Excellence in BPM & Workflow

In Uncategorized on December 16, 2016 at 11:02 am

The latest Papyrus customer recognized as a winner in the 2016 WfMC Global Awards for Excellence in Business Process Management is a leading European Contingent Workforce Recruitment company that introduced the fully mobile-enabled CWMS to handle hiring skilled workers, service delivery, reporting, payroll and client invoicing for 50,000+ temporary workers.

With Papyrus, the Company was able to streamline, standardize and optimize their business operations end-to-end across multiple departments and user environments, with significant improvements in productivity, turnaround, quality and visibility across the organization, including:

  • Recruitment time reduced by 90%
  • Digital worker’s dossier saves €50 ($52-53) per applicant
  • Mobile work assignment reduces staff handling by 40%
  • Fully electronic data validation for labor, printing and payroll savings
  • 1:1 mobile communication for 10,000 shifts/day increases shift assignments
  • Reporting and tracking reduces loss in payment calculations and billing

The Company has utilized the Adaptive Case Management (ACM) framework as the foundation of the CWMS to enable both automatic system and ad-hoc user activity that minimizes manual steps and ensures a seamless operational and customer experience from job order to billing.


“We are excited for this well-deserved recognition of our customer’s unique solution for true digital transformation of their entire business operations to embrace the fast pace of workforce management. The innovation accomplished using Papyrus to create a unified platform has changed the way the company interacts with clients and workers to run the business more productively, efficiently and profitably.” – Annemarie Pucher, CEO

Read more about this solution and the rewards of transforming customer operations with Papyrus Software:


Explore Digital Business Transformation with Papyrus Software at Gartner Symposium/ITxpo in Barcelona

In Uncategorized on October 24, 2016 at 11:00 am

ISIS Papyrus Software is a Marketplace Sponsor this year in Barcelona at Gartner’s largest European event for business and technology leaders, held 6-10 November.

Find Papyrus Software on the Exhibition floor in Booth #401 or add us in Gartner Navigator at two educational sessions to learn more about our solutions for transforming your digital business approach and increasing results in operations and customer engagement:

Solution Provider Session
Helvetia Insurance Case Study – Online Channel Applications:
Winning, Serving and Retaining Customers

Wednesday, November 9, 10:00 – 10:45 — Session ID: SPS34
(Meeting Room 115, CCIB – in private meeting room)
Presented by ISIS Papyrus Software & Helvetia Insurance

Doing business online is a critical element of your organization’s existence – it connects us more quickly and conveniently to customers, prospects and partners.
This session will discuss the opportunities of Online Channel applications
maintained by the business to help bridge the gap between “front-office” and
“back-office” capabilities and ensure seamless customer engagement.

ITxpo Session
OMNI Channel: A Solution for Today’s Business Communication
Monday, November 7, 18:25 – 18:45 — Session ID: ITX11
(ITxpo Stage C, CCIB – in Exhibition hall)
Presenter:  Annemarie Pucher, ISIS Papyrus Software

Learn how Papyrus Solutions seamlessly support the digital & traditional Customer Journey:

  • Online-Channel apps for Web& Mobile maintained by the business
    Omni-Channel inbound/outbound with single-view on all customer activity
  • Full real-time back office integration
  • Facilitated integration with existing applications
  • Enterprise-wide collaboration with Adaptive Case Management

See the range of solutions available with the Papyrus Digital Business Platform by visiting us in the booth or online – we look forward to seeing you soon!

2016 Document Manager Awards Open for Voting: ISIS Papyrus Software Selected as a Finalist

In Uncategorized on September 22, 2016 at 11:20 am

ISIS Papyrus Software has been nominated in 9 categories in the 2016 Document Manager (DM) Awards – and DM readers (like you) will decide the winners with your votes:

  • Accounts Payable/Invoicing Product of the Year
  • Company of the Yeardmfinalist2016-sm
  • Data Capture/Recognition Product of the Year
  • ENTERPRISE CMS Product of the Year
  • Mobile Capture Product of the Year
  • Product of the Year
  • Records Management Product of the Year
  • Software Product of the Year
  • Workflow/BPM Product of the Year

Customers and partners can cast votes until 31 October to help ISIS Papyrus join the ranks of winners announced in London on 24 November.

Everyone is welcome to join the celebration of Document Manager’s 10th birthday and attend the 2016 Document Manager Awards ceremony at The Grand Connaught Rooms, 61-65 Great Queen Street, London WC2B 5DA.

For more information about the Awards and to book places at the ceremony please contact David Hammond (+44 01689 616000;

We appreciate your support and ongoing partnership – and we hope to see you in London!

ISIS Papyrus Customer Selected as a Winner in 2016 WfMC Global Case Management Awards

In Uncategorized on June 29, 2016 at 10:06 am

ISIS Papyrus Software is proud to announce that a market-leading customer using Papyrus for agile customer communications is a winner in the 2016 WfMC Global Awards for Excellence in Case Management.

Sponsored by the Workflow Management Coalition (WfMC), these awards recognize distinguished ACM projects achieving excellent outcomes for long-term strategic goals at leading-edge organizations through an adaptive approach to BPM and innovation.

Serving more than 70 countries with 180,000 employees, the global bank is utilizing Papyrus ACM technology to streamline and optimize customer communication design, production processes and collaboration between business and IT. The organization has already achieved sustainable quality and efficiency advancements through agile customer communications including:

  • Reduction in template development for high-volume document production
  • Reduction in release time for printed & online documents
  • Cross-department change management enabling flexible document release process
  • Corporate identity, consistency and efficiency via large-scale reusability
  • Reporting and auditing transparency
  • Minimal implementation support from IT

“The benefits achieved by using Papyrus technology have not only resulted in desired improvements in internal collaboration and efficiency, but this novel approach to using our software platform also ensures that the bank can react more responsively to customer needs without introducing compliance or accountability risks.” – Annemarie Pucher, CEO

After selecting Papyrus for business user empowerment and collaborative document production across batch production and customized online correspondence, the bank implemented an ACM-based system to give business users control of the complete document lifecycle and facilitate collaboration across change management and release process phases.

Review the entire announcement and more details on the WfMC award on the ISIS Papyrus Web site.

Read about additional Papyrus solutions for customers across industries in our Case Studies.

Papyrus CCM Solution Evaluated as a Strong Performer that Emphasizes a Full Application Lifecycle Platform and Framework

In Uncategorized on June 16, 2016 at 10:42 am

ISIS Papyrus Software was named a Strong Performer in “The Forrester Wave™: Customer Communications Management, Q2 2016”, published to assist enterprise architecture (EA) professionals looking to help line-of-business owners improve the customer experience.

Noting that CCM platforms will continue to enhance customer experience (CX), evolve toward broader communication needs, and more tightly integrate with other business applications, Forrester Research evaluated the 14 most significant vendors across 22 criteria for CCM offerings.

Profiling ISIS Papyrus as “top-of-class for integration of dynamic case management technology with document generation and capture,” the report cited the Papyrus Platform for:

  • Emphasizing a full application lifecycle platform and framework
  • Having offered great flexibility
  • Customers leverage Papyrus primitives to “expose” different aspects of the product to support CRM, ECM, DCM and CCM functions
  • Moving towards “framework” solutions to reduce customers’ effort
  • Rules are “natural language” with a common data model as a core repository

“ISIS Papyrus emphasizes a full application lifecycle platform and framework….With this approach, CCM becomes embedded in broader solutions…. [ISIS Papyrus] is a good solution for enrollment, onboarding, and other digitization projects.”
The Forrester Wave™: Customer Communications Management, Q2 2016

ISIS Papyrus is honored and proud to be recognized in this research as a Strong Performer in the evolving CCM software arena, where digital business and customer experience are pushing innovation, flexibility and personalization to the forefront in every application.
— Annemarie Pucher, CEO

Review the entire announcement on the ISIS Papyrus Web site.

New Release of Papyrus AFP Viewer Freeware Now Available

In Uncategorized on June 2, 2016 at 7:33 pm

A new release of the Papyrus AFP Viewer freeware is now available on the ISIS Papyrus Web site – V7.18 enables viewing AFPDS with included PDF files.

With advanced functionality and processing speed, the Papyrus AFP Viewer is ideal for business and production environments that demand superior user interface and presentation of colors.

Improvements in this version include:

  • More intuitive UI
  • Print with copy control
  • Extensive documentation

In collaboration with the AFP Consortium (AFPC), ISIS Papyrus has released its AFP Viewer as freeware for the benefit of the enterprise IT community.

Request a free download today and check out the Papyrus AFP Viewer blog for tips and detailed updates.

Request a free download:

Papyrus AFP Viewer Blog: