ISIS Papyrus Software

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ISIS Papyrus finishes successful joint research project with the University of Vienna

In case study, hot tip, key function, new feature, newsflash, product, solution on October 20, 2017 at 8:54 am

The joint research project of ISIS Papyrus and the University of Vienna, CACAO (Consistency Checking, Recommendations, and Visual Modeling for ad hoc Changes by Knowledge Workers in Adaptive Case Management) has been recently successfully completed. The focus of this multi-year project, as reported earlier in the ISIS Times, was on Adaptive Case Management (ACM) research topics related to consistency and compliance of business execution performed by business users in highly adaptive business application environments.

Christoph Ruhsam, head of the ISIS Papyrus Academy, summarizes the core research results as follows:

  • Automatic identification of structural inconsistencies in ACM business models
    ACM cases can contain certain predefined process fragments, which shall guarantee a consistent execution at runtime.
    A model checking algorithm was developed which allows to identify and resolve such inconsistencies already at design time during the release management phase before being rolled out into production.

    Model Consistency

    ACM model consistency checking

  • Implementation of a pattern-based language for the definition and automatic execution of compliance rules for ACM models
    The implementation provides a Natural Language Compliance Rule Editor for the business administrator using terms from the domain-specific business vocabulary (ontology-based compliance rules).

    Business Ontology.png

    Business vocabulary editor (Ontology)

    Using this approach, the system can provide reactive as well as proactive guidance taking into account both the compliance rules and the knowledge workers’ past decisions to enhance the users’ working experience. This opens the stage for new ACM-based business applications that have the capability to effectively serve the needs of business users in providing high-quality customer-focused service.

    Compliance Rule Editor.png

    Natural language compliance rule editor

    Compliance is continuously checked during the whole case execution and the business user informed by the compliance checking log being part of the case management user interface.

    ACM Business User Interface

    ACM business user interface with compliance log

  • Runtime recommendation algorithms for business users to guide and guarantee business compliance during a highly flexible ACM case execution
    The compliance rule solution mentioned above has been integrated with the Papyrus User Trained Agent (UTA) machine learning technology that has been utilized to make recommendations on best next actions in a given business context in compliance with defined business rules.

The CACAO project results were presented by Professor Uwe Zdun’s team (Project lead and Head of the Software Architecture Research Group at the University of Vienna) and ISIS Papyrus at a number of specialized conferences, published in 12 scientific papers, as well as a contribution to the new book “Intelligent Adaptability with BPM” in the Workflow Management Coalition’s BPM Excellence in Practice Series. Scientific software engineering was applied with mathematical algorithms to real-life situations and their relevance and effectiveness have been evaluated with joint industry research partners like “die Mobiliar” (results are available in the Springer book “Business Process Management Cases“). All publications are available for download from the ISIS Papyrus Website under Academic Research.

Modern businesses cannot be satisfied with a traditional procedural process design as they are highly semi- or unstructured like any customer communication. The prototype implementation using the Papyrus Business Communication and Process Platform has proven that such unstructured customer communication business applications can be defined with a pure declarative approach, giving business users the needed flexibility to focus on customer experience, while adhering to company regulations and external compliance criteria. By using such an approach, companies can significantly improve and optimize the customer experience, while meeting compliance requirements. For more information please see Building Business Solutions using Adaptive Case Management.

Consequently, ISIS Papyrus has recently announced Papyrus Converse  – the new low-code platform for business users with a focus on Customer Experience (outcome) and Efficiency (processes) that will substantially speed up the delivery of new business services by making use of industry- and company-specific Business Terminology (Ontology) and Business Rules (Compliance) to help companies innovate and provide services in a conversational style with no prescribed process flows. Watch out for more and stay tuned to this site.

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ISIS Papyrus announces availability of the free AFP Viewer in Papyrus V7.1 SP9

In benefits, hot tip, key function, markets, new feature, newsflash, product on April 12, 2017 at 4:34 am

ISIS Papyrus is pleased to announce the update of its Papyrus AFP Viewer Freeware, 7.1 SP9 (build number 7.19.0.1730), which is available now for download from the ISIS Papyrus website.

It offers a completely reworked user interface which follows the ISIS Papyrus user interface flat design concept. Moreover, ISIS Papyrus is committed to continue the AFP Viewer plugin support for IE and Firefox that support NPAPI. As an alternative, with V7.1 SP9 we offer the installation of the Papyrus AFP Viewer Freeware as a Windows application. The AFP Viewer application supports AFP documents with external AFP resources in order to reduce the actual document size to a minimum.

CEO Annemarie Pucher says: We are very happy to support the AFP community with the free AFP Viewer, which is unsurpassed in its WYSIWYG AFP viewing and printing capabilities.

Roberto Anzola, VP Solutions of ISIS Papyrus Group and Board Director of the AFP Consortium (AFPC), says: ISIS Papyrus is continuing its dedication to steer the Advanced Function Presentation (AFP) architecture into a fully fledged and open document standard. Its independence from specific applications and devices makes it the first choice for any business document and information presentation including also embedded PDF and video resources.

Read more about the new release on the AFP Viewer Blog.

Papyrus announces full integration with Enterprise WeChat

In newsflash, partners, solution, value proposition on January 20, 2017 at 5:50 am

Your corporate brand on WeChat is a very powerful new way to win, serve and retain customers. Papyrus enables business engagement solutions from campaigning to selling to servicing your clients in WeChat – seamlessly integrating with your back office users and existing applications.

See our demonstration video.

To quickly create new online business applications in Enterprise WeChat, Papyrus delivers framework solutions out-of-the-box and empowers your business teams to define and maintain these further.

Papyrus and WeChat can change the way you service your clients – sharpening your competitive edge!

  • Personalized quotation in just a few clicks
  • Live Chat for increased interaction
  • Premium or Service cost calculation
  • Service enrollment questionnaire with verification rules & digital signature
  • New credit card request
  • Account opening
  • Loan request and agreement
  • Claims and uploaded related evidence
  • Viewing your account statement
  • Viewing your real-time financial report

wechat-papyrusocfull-sm

Papyrus interactive personalized services in WeChat speed up and simplify the digital customer journey by connecting immediately with back office operations, accessing all the customer service benefits of straight-through processing and case management.

Learn and see more online or arrange a personal WebEx discussion about the Papyrus business solutions for the Enterprise WeChat channel.

 

 

ISIS Papyrus guiding next-generation transactional documents

In newsflash on June 16, 2014 at 6:57 am

AFP Consortium Q&A with VP Roberto Anzola

As a Core Member of the AFP Consortium (AFPC), ISIS Papyrus is helping to guide the next generation of transactional documents for industries like finance, insurance and telecom. VP of Solutions Roberto Anzola discusses his role on the AFPC Board as a technology executive supporting the evolution of standards for document quality, interoperability and performance in high-volume output and process management.

The AFP Consortium is driving this evolution process with a solid strategy to keep and improve quality and the flexibility of AFP over time. The print industry is aware that AFP standards, being defined by the AFPC, are forward-looking changes that at the same time protect and foster quality and compatibility in both new and old documents.”

~Roberto Anzola, VP Solutions, ISIS Papyrus Software

Read more from Roberto about what’s in store from AFPC: http://afpcinc.org/qa-roberto-isis-papyrus/

ISIS Papyrus Software takes a leading position in Dynamic Case Management

In newsflash on May 28, 2014 at 1:25 am

Recent Forrester Research results name ISIS Papyrus Software ‘a standout Leader’ for run-time capabilities among the 13 DCM vendors followed by IBM, Pegasystems and Be Informed. Another Forrester Wave names ISIS Papyrus Software as a leader in Document Output for Customer Communication Management. Both studies reflect a change in customer communication toward a full featured solution on a single platform with integration of dynamic business processes. The Papyrus Platform’s 360-degree view of the customer empowers flexibility in creating and executing optimal, efficient and full-cycle business processes in sales and customer service. For a limited time, the full DCM report is free by request at http://www.isis-papyrus.com/DCM-Report-Q12014.