ISIS Papyrus Software

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First iPhone Scan Application for Online Payments

In new feature, product on October 10, 2011 at 8:52 am

ISIS Papyrus proudly announces the world’s first iPhone scan application for online payslip payments. This innovative app created for a major Austrian banking institution fills the void between the convenience of mobile banking and the traditional processing of physical payslips.

Now it’s no longer necessary to do all the tedious data entry for payslip payments manually with all the potential errors. Instead banking customers may simply use the iPhone’s camera to take a photo of the payslip and let the state-of-the-art capture and OCR technology from ISIS Papyrus do the rest.

The first users we asked about their impression were upbeat about the capabilities of the app. “This saves an awful lot of time when doing the ‘paperwork'”, says a middle-aged owner of a small car-repair shop and perhaps not your typical tech-savvy smartphone wizard, “you know I always used to mistype things when entering all that stuff manually and doing the same thing over and over again just drives you nuts every once in a while. I’m really glad to have this app.” He is assisted by a young woman who admits she’s having particular trouble with entering the new IBAN and BIC codes. “When you’re used to the old way of entering these codes it takes some time to get used to a completely new system that doesn’t make much sense in the beginning. I prefer to just snatch the photo and then check it for errors than to do it all manually. It’s really handy!”

Watch this video to see more detailed features of this latest innovation from ISIS Papyrus:

From Production Work to Knowledge Work

In general, product on September 9, 2011 at 2:28 am

As repeatable production work is more and more on the decrease in advanced economies there is an increased focus on the needs of business users who perform emergent or unstructured knowledge work. This requires technological empowerment rather than a new management methodology. While the business strategy is a top-down definition targeting cost, process innovation that targets quality is most likely more effective bottom-up.

Technology has to support both targets. Most process management  solutions need a substantial amount of software implementation for data interfaces, user front-ends, rule engine integration, and back-end orchestration. But they don’t do much for the business user at all. In difference to conventional IT wisdom, the use of – out of principle well defined and thus rigid – process methodology to make better use of technology becomes a hindrance for innovation. Modularization and standardization create fragmentation and additional complexity of integration. The new concept of moving the process knowledge gathering in the life cycle from the template analysis phase into process execution is referred to as Adaptive Case Management or ACM. The ACM system collects ‘actionable knowledge’ based on process patterns created by business users. Actionable knowledge is not just data, information or descriptive text but knowing which action will lead from the current situation A to a desired situation B. As a first step the solution has to make the user aware of the current situation and what the desired outcome for the customer is. Transparency is also needed up the hierarchy to report process outcomes. Bidirectional transparency includes partners and customers into the virtual process organization for managed collaboration.

Regardless of how processes are implemented and ultimately executed, the team owning the process must be in charge of additions, improvements, and corrections. Business users are enabled by the technology to implement many small low-cost improvements that follow the business architecture and can be verified for benefits within days. Technology is not just relevant in terms of functional capability but more in terms of manageability and adaptability. We must not underestimate the relevance of content. Inbound and Outbound business content must be maintained by business users and transparently integrated into the ACM platform. Transparency mandates embedded security on the object and function level. Each access and function of any item has to be authorized. All objects, data and content have to be controlled. All actors have to be authenticated (ideally biometric) and authorized in role/policy models. All changes to templates and definitions must be audited. Adaptive Process combined with an empowerment management paradigm turns more production workers into knowledge workers. In reality it is quite difficult to use BPM for top-down analysis and simulation of business processes and linking key performance indicators to achieve a continuous improvement cycle. ‘Measure to Manage’ optimization is counterproductive to improvement and innovation. Only empowered actors can use their intuition and experience for sensible action. The dynamics of the economy require a self-organizing structure that is resilient to fast changes through its ability to adapt.

E-Documents: Cost Savings and Simplified Compliance

In markets, product on December 9, 2010 at 8:25 am

Internal processes and technology implementations must be able to accommodate the perpetually fluctuating aspects of business and compliance requirements. From the Basel Accords to Sox, MiFID etc. there’s an ever growing amount of regulations while at the same time businesses have to adapt to changing patterns of customer behavior and to incorporate new channels of communication.

Any business or organization generating high volumes of business communication for their customer base such as financial institutions, insurance companies, utilities, telcos, hospitals, or government agencies, has a critical need to disseminate the most up-to-date information quickly and accurately to end users. However, if a law is changed or terms/conditions are revised and the material reflecting these changes is either inaccurate or not distributed in a timely manner, an institution leaves itself vulnerable to potentially massive fines for non-compliance or even litigation.

Additionally, business and marketing users are pressed hard to keep up with shorter product lifecycles, rapidly shifting consumer behavior and new channels of customer communication. Yet too often their dependency on IT can make simple text or layout changes for marketing messages, legal disclaimers, logos, or new contract templates a matter of months and finally outvalue the potential gains. A common approach to overcome this dilemma is to decentralize document composition using standard office tools or island solutions but this again creates issues with compliance and CI and increased time-to-market and usually turns out to be even more inefficient and costlier.

The ideal solution would therefore unleash the power of multi-channel communications, reduce time-to-market, enable document reuse, and enforce compliance while business and marketing users retain control over their documents and reduce their dependency on IT.

The Papyrus Platform from ISIS Papyrus provides the ability to automatically close the communications loop across all channels and to deliver personalized communications, integrated marketing campaigns, TransPromo campaigns, and structured ad-hoc communication for increased customer retention while achieving full compliance through process-embedded regulation and audit control.

WebArchive Goes Mobile With iPhone

In benefits, new feature, product on March 12, 2010 at 2:06 am

The powerful WebArchive solution from ISIS Papyrus for short and long-term archiving and easy retrieval has now joined top perfomance for high-quality, on-the-go customer communications and response with the mobility and convenience of the iPhone.

This recent development is part of the new strategy of ISIS Papyrus to support mobile applications and will be followed up by support for Windows Mobile 7 and Symbian.

We have investigated the benefits of the Papyrus iPhone app and asked people who already employ it in their everyday business. A senior product manager at a major telecommunications provider put it like this:

“We want to offer this app both to our customer service reps as well as to a very well-defined target group of customers as a value proposition. Our staff will now have a huge amount of documents available to service their clients instantly without the need of opening and connecting their notebook first or even the need of having their notebooks with them. On the customer’s request and with proper authorization they can edit or annotate those documents and the changes will be reflected throughout the entire organization. Customers are given access to their documents without any intermediary and at any given time. But this is only part of the story. However well designed a customer offering may be, it will fail when poorly executed. We use the advantages of the Papyrus Platform in its entirety to provide a unified experience for the customer. First we enable and promote the collaboration of cross-functional teams from sales and marketing to logistics and supplies in our own organization and with partners and we highly value any communication with our customers as a precious resource. Because it is not so much data mining and other statistic guesswork that tells you what your customers want, they will rather tell you personally if you are ready to listen to them. And we certainly are!”

On asking if they were just jumping the bandwagon to capitalize on the popularity of the iPhone he adds the following:

“This all is not just a new random offering but part of an integrated strategy of providing a service platform for highly targeted individuals. Papyrus allows everyone in the organization to understand, subscribe to and fulfill the importance of the customer experience and our commitment to make it valuable and pleasant. This is not a one-off effort but a an ongoing process which we couldn’t manage without an integrated communications platform.”

At this point he is assisted by the VP of Costumer Services who had joined our conversation earlier and points out:

“By integrating the whole communication with the customer at each touchpoint we can focus on the entire customer experience. Each interaction of the customer with different departments of our company is equally important and Papyrus gives us the complete transparency to track these interactions by providing all of our staff with access to all customer-related communications together with real-time data in a single view.”

To find out how the WebArchive iPhone app can help you in fulfilling your organization’s strategic goals read a detailed description and a list of features here or get it at the Apple Appstore.

Seamless Integration For Legacy Applications

In product on October 29, 2009 at 1:45 am

SOA is not merely a promise but rather a practical solution available today to enable organizations to re-use valuable legacy business processes for enterprise content management. Enterprises have increased focus on the usable and practical possibilities of SOA protocols for integration of content management applications across the organization.

Taking an interoperable approach – beyond mere integration – to delivering specific business value with SOA, customer-focused organizations can now use data from legacy business applications for personalized business communications that transform transactions into 1:1 interactions with customers.

Using Papyrus, changes in business correspondence require no changes in legacy applications because the platform’s metadata repository manages all access to and interaction with content from these existing systems.

Read the full story including an interesting application sample here.

Release Of Papyrus AFP Viewer

In product on October 27, 2009 at 3:09 am

Today ISIS Papyrus is proud to announce the release of the new Papyrus AFP Viewer as free browser plug-in. This is a direct result of the collaboration with the global printing and imaging industry’s AFP Consortium (AFPC) for the benefit of the entire IT community.

The many advantages of AFP (Advanced Function Presentation) in high-volume printing are described here. The Papyrus AFP Viewer can be downloaded from the ISIS Papyrus website. A preview of the Papyrus AFP viewer is available here.

ISIS Papyrus CEO Highlights TransPromo Benefits

In benefits, product on October 12, 2009 at 1:25 am
Annemarie Pucher, CEO of ISIS Papyrus

Annemarie Pucher, CEO of ISIS Papyrus

In a recent article in leading trade magazine DOCUMENT, Annemarie Pucher, CEO of ISIS Papyrus, highlights the opportunities of engaging customers with targeted, dynamic and interactive messaging and offers.

A key requirement is the cross-functional integration of back office and front office to improve customer service, retention and growth. Ms Pucher also lists the major components for successful TransPromo campaigns and advanced features for a truly effective and 360-degree customer communications strategy.

Read the full article here.

Trained Processes For Dynamic Business Requirements

In product on October 6, 2009 at 1:43 am

Conventional 2D flowchart modeling of business processes is characterized by its rigidity and lack of flexibility to adapt to changes in the business environment. With today’s dynamically evolving business requirements the maintenance of hardcoded applications is a severe limitation for business users to perform their tasks for achieving particular business goals.

ISIS Papyrus recognized this limitation when it developed the User-Trained Agent, or UTA as part of the Papyrus Platform. The patented UTA is able to learn from the actions of users based on their business roles and to later perform them automatically. This shortens enormously the time to create workflows and discards completely any additional programming and complex interfaces. If a workflow requires changes it is equally easy to retrain the UTA with a few examples instead of rewriting vast amounts of code lines. For actions that are not subject to automation like modifying or generating a letter the UTA presents a quick-start button regarding the pending activity to the user, who will then click the button to perform the appropriate action.

Integrated authorization ensures that only authorized users can create or modify activities or business rules and that these rules can only be performed within the authorization scope of the user. As a result the UTA empowers business users to adapt their workflows gradually to changing conditions and to accomplish strategic business goals without the intervention of IT.

Efficient Case Management With Papyrus Frameworks

In product, solution on September 1, 2009 at 8:27 am

The ISIS Papyrus website has interesting new material explaining how organizations can easily and quickly use the power of Papyrus Application Frameworks to boost their productivity with efficient management and automation of their business cases. This is accomplished by an integrated end-to-end solution combining data, business processes and rules, content management and customer communications in a single platform.

As previously reported, Papyrus Application Frameworks use the integrated Papyrus Communication and Process Platform with standard Papyrus software components. Part of the Papyrus Platform is also the revolutionary Papyrus EYE, which provides an identical GUI, behavior and features across browser and fat client for all applications without any additional programming. Of course it also benefits from integrated security, audit trail, version management, and change and release management built into the Papyrus Platform.

For more details on Papyrus case management and how it is applied for claims management continue reading here.

Papyrus Framework for Campaign Management

In product, solution on August 4, 2009 at 2:38 am

Recently we reported about ISIS Papyrus Application Frameworks and their role in boosting process automation and efficiency. Today we have a closer look at the Papyrus Framework for Campaign Management and TransPromo.

The TransPromo Campaign Management Framework is a quick-start application to effectively create highly targeted and personalized marketing messages in transactional documents such as bank statements or phone bills. This powerful combination gives your message more attention than it would usually get if it were sent separately.

Based on the Papyrus Platform and its unique Business Architecture Papyrus Application Frameworks integrate all inbound and outbound content with the related processes, linking people, information and applications across geographically distributed organizational functions.  In addition, the Papyrus Campaign Management Framework provides sophisticated design tools for document creation and document composition, response management and multi-channel output management to take customer care processes to all-new levels.