ISIS Papyrus Software

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ISIS Papyrus finishes successful joint research project with the University of Vienna

In case study, hot tip, key function, new feature, newsflash, product, solution on October 20, 2017 at 8:54 am

The joint research project of ISIS Papyrus and the University of Vienna, CACAO (Consistency Checking, Recommendations, and Visual Modeling for ad hoc Changes by Knowledge Workers in Adaptive Case Management) has been recently successfully completed. The focus of this multi-year project, as reported earlier in the ISIS Times, was on Adaptive Case Management (ACM) research topics related to consistency and compliance of business execution performed by business users in highly adaptive business application environments.

Christoph Ruhsam, head of the ISIS Papyrus Academy, summarizes the core research results as follows:

  • Automatic identification of structural inconsistencies in ACM business models
    ACM cases can contain certain predefined process fragments, which shall guarantee a consistent execution at runtime.
    A model checking algorithm was developed which allows to identify and resolve such inconsistencies already at design time during the release management phase before being rolled out into production.

    Model Consistency

    ACM model consistency checking

  • Implementation of a pattern-based language for the definition and automatic execution of compliance rules for ACM models
    The implementation provides a Natural Language Compliance Rule Editor for the business administrator using terms from the domain-specific business vocabulary (ontology-based compliance rules).

    Business Ontology.png

    Business vocabulary editor (Ontology)

    Using this approach, the system can provide reactive as well as proactive guidance taking into account both the compliance rules and the knowledge workers’ past decisions to enhance the users’ working experience. This opens the stage for new ACM-based business applications that have the capability to effectively serve the needs of business users in providing high-quality customer-focused service.

    Compliance Rule Editor.png

    Natural language compliance rule editor

    Compliance is continuously checked during the whole case execution and the business user informed by the compliance checking log being part of the case management user interface.

    ACM Business User Interface

    ACM business user interface with compliance log

  • Runtime recommendation algorithms for business users to guide and guarantee business compliance during a highly flexible ACM case execution
    The compliance rule solution mentioned above has been integrated with the Papyrus User Trained Agent (UTA) machine learning technology that has been utilized to make recommendations on best next actions in a given business context in compliance with defined business rules.

The CACAO project results were presented by Professor Uwe Zdun’s team (Project lead and Head of the Software Architecture Research Group at the University of Vienna) and ISIS Papyrus at a number of specialized conferences, published in 12 scientific papers, as well as a contribution to the new book “Intelligent Adaptability with BPM” in the Workflow Management Coalition’s BPM Excellence in Practice Series. Scientific software engineering was applied with mathematical algorithms to real-life situations and their relevance and effectiveness have been evaluated with joint industry research partners like “die Mobiliar” (results are available in the Springer book “Business Process Management Cases“). All publications are available for download from the ISIS Papyrus Website under Academic Research.

Modern businesses cannot be satisfied with a traditional procedural process design as they are highly semi- or unstructured like any customer communication. The prototype implementation using the Papyrus Business Communication and Process Platform has proven that such unstructured customer communication business applications can be defined with a pure declarative approach, giving business users the needed flexibility to focus on customer experience, while adhering to company regulations and external compliance criteria. By using such an approach, companies can significantly improve and optimize the customer experience, while meeting compliance requirements. For more information please see Building Business Solutions using Adaptive Case Management.

Consequently, ISIS Papyrus has recently announced Papyrus Converse  – the new low-code platform for business users with a focus on Customer Experience (outcome) and Efficiency (processes) that will substantially speed up the delivery of new business services by making use of industry- and company-specific Business Terminology (Ontology) and Business Rules (Compliance) to help companies innovate and provide services in a conversational style with no prescribed process flows. Watch out for more and stay tuned to this site.

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ISIS Papyrus announces availability of the free AFP Viewer in Papyrus V7.1 SP9

In benefits, hot tip, key function, markets, new feature, newsflash, product on April 12, 2017 at 4:34 am

ISIS Papyrus is pleased to announce the update of its Papyrus AFP Viewer Freeware, 7.1 SP9 (build number 7.19.0.1730), which is available now for download from the ISIS Papyrus website.

It offers a completely reworked user interface which follows the ISIS Papyrus user interface flat design concept. Moreover, ISIS Papyrus is committed to continue the AFP Viewer plugin support for IE and Firefox that support NPAPI. As an alternative, with V7.1 SP9 we offer the installation of the Papyrus AFP Viewer Freeware as a Windows application. The AFP Viewer application supports AFP documents with external AFP resources in order to reduce the actual document size to a minimum.

CEO Annemarie Pucher says: We are very happy to support the AFP community with the free AFP Viewer, which is unsurpassed in its WYSIWYG AFP viewing and printing capabilities.

Roberto Anzola, VP Solutions of ISIS Papyrus Group and Board Director of the AFP Consortium (AFPC), says: ISIS Papyrus is continuing its dedication to steer the Advanced Function Presentation (AFP) architecture into a fully fledged and open document standard. Its independence from specific applications and devices makes it the first choice for any business document and information presentation including also embedded PDF and video resources.

Read more about the new release on the AFP Viewer Blog.

White Paper on Adaptive Case Management

In hot tip, markets on September 7, 2010 at 7:00 am

In a joint effort ISIS Papyrus and AIIM present a new white paper to the general public which is probably the first of its kind to cover the topic of Adaptive Case Management in comparable depth.

We took the opportunity to talk to one of the first readers of this document who happens to be a process manager at a large financial institution. His comments were as follows: “This is a really valuable paper. We’ve been impressed by the hands-on approach which actually tells us what ACM is all about and where you can get with it in real-world applications.”

“You know, so far we viewed ACM as little more than yet another three-letter acronym with a lofty theory behind it to spur sales and we couldn’t really see any practical value for our day-to-day business. But now everything appears to go together with what we are doing to service our customers and suddenly it makes perfect sense.”

“For the first time I understood the rigidity of certain processes which we apply in our organization that we created with our BPM tool and what case management can do to overcome this shortcoming by allowing us to share all our customer-related communications across departments and with outside partners and how many resources we are currently wasting by cumbersome workarounds and manual processing to which we thought there were no alternatives.”

“But then again you see that you are not alone with the trouble you have in managing a great variety of data from different sources and organizing it all in a collaborative setting and hopefully there will be more related information available when businesses start to rethink how they go about their most sensitive assets, that is their customer data and what customers actually tell them about themselves across all media channels.”

To get your own insights about ACM and to learn how other organizations handle the issues and opportunities when it comes to dynamically managing exceptions or ad-hoc processes you can download a copy of this groundbreaking research from the ISIS Papyrus website.