ISIS Papyrus Software

Archive for the ‘benefits’ Category

ISIS Papyrus announces availability of the free AFP Viewer in Papyrus V7.1 SP9

In benefits, hot tip, key function, markets, new feature, newsflash, product on April 12, 2017 at 4:34 am

ISIS Papyrus is pleased to announce the update of its Papyrus AFP Viewer Freeware, 7.1 SP9 (build number 7.19.0.1730), which is available now for download from the ISIS Papyrus website.

It offers a completely reworked user interface which follows the ISIS Papyrus user interface flat design concept. Moreover, ISIS Papyrus is committed to continue the AFP Viewer plugin support for IE and Firefox that support NPAPI. As an alternative, with V7.1 SP9 we offer the installation of the Papyrus AFP Viewer Freeware as a Windows application. The AFP Viewer application supports AFP documents with external AFP resources in order to reduce the actual document size to a minimum.

CEO Annemarie Pucher says: We are very happy to support the AFP community with the free AFP Viewer, which is unsurpassed in its WYSIWYG AFP viewing and printing capabilities.

Roberto Anzola, VP Solutions of ISIS Papyrus Group and Board Director of the AFP Consortium (AFPC), says: ISIS Papyrus is continuing its dedication to steer the Advanced Function Presentation (AFP) architecture into a fully fledged and open document standard. Its independence from specific applications and devices makes it the first choice for any business document and information presentation including also embedded PDF and video resources.

Read more about the new release on the AFP Viewer Blog.

New ISIS Papyrus Certified Professionals

In benefits, value proposition on July 14, 2014 at 8:03 am

ISIS Papyrus software  is in use as as reliable backbone for mission-critical processes for many organizations. To keep up with the level of support provided by ISIS Papyrus over the years it has come naturally to launch a certificate program to ensure that all ISIS customers and partners get the same level of knowledge that equals the demanding targets, which ISIS has set for itself internally. Therefore it is always a joy to see high-level professionals  reaching out for superior skills and service levels, which are provided by the ISIS Papyrus certification procedure, and even more so, when their tremendous efforts reap the merited benefits. Such has been the case recently with five candidates passing the Level I ‘Papyrus Certified Application Developer’. Congratulations go to

  • Mr Denny von Behrbalk, and
  • Mr Asad Omerbegovic (both of brainsphere informationworks GmbH)

as well as to

  • Mr Matteo Meroni
  • Mr Stefano Trevisin
  • Mr Matteo Salatti (all from Dataexpert Srl)

As they have just gone through the initial steps of the program, they have an exciting journey still ahead of them because a time-proven IT Certification like the Papyrus Certified Professional Program has the power to help of shaping an individual’s career in various promising ways. For one, certified professionals enjoy better job opportunities and command higher compensations than their non-certified counterparts. Additionally, it is also a way of branding yourself and entering a community of like-minded people across the globe with all its networking opportunities. The power of Papyrus Certification at all levels is available to those willing to explore the impressive capabilities of an exceptional and innovative technology and to learn about leading-edge Adaptive Case Management features. If you are ready to join a select circle of distinguished professionals, register now.

Mobile Event Planning with ISIS Papyrus

In benefits on November 13, 2013 at 8:45 am

ISIS Papyrus has released a mobile app for the enterprise based on the unique mobile features of the Papyrus Platform. By storing the application definition in the Papyrus WebRepository the app connects users with corporate information and data through a Papyrus EYE server. The app offers an easy-to-use interface and provides all the details of a specified event that are entered, managed and stored in the database. The application definition can be enhanced and extended with minimum effort.

While online, users get up-to-date information from the system and can customize their agenda with a number of filters. They may also tweet about particular items and add images as they prefer. In  offline mode most recent data are stored on the device locally.

The app is a great way to engage internal and external users and to build and strengthen trust and relationships beyond the randomness of social media interaction. It could, for example, be used to provide a user interaction for trade shows or similar events or to help the prospect to configure a product or request service interactions. It can be linked with the Papyrus ACM Adaptive Case Management functions without additional programming and provide full access to corporate CRM data and information. All Papyrus ACM features can be made available and the functionality is specific to particular user roles if users are given the ability to register and login into the service.

The app serves therefore as sample application for a variety of corporate use cases and can easily be configured through WebRepository to an organization’s specific requirements. The event planner is available for both iPhone and Android devices and can be downloaded here:

For iOS:
For Android:

http://play.google.com/store/apps/details?id=com.isis_papyrus.eyegenda

ISIS Papyrus Event Planning App for iOS and Android

In benefits on May 4, 2012 at 7:23 am

By utilizing the Mobile features of the Papyrus Platform, ISIS Papyrus has released a mobile app created through an application definition stored in Papyrus WebRepository. The app connects users with corporate information and data through a Papyrus EYE server that uses the REST protocol. The app is intuitive and easy-to-use and allows to view event lists, schedules, and details stored in a database. It currently provides social and bookmarking enhancements, with voting (scores and comments) and more multimedia capabilities soon to come.

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While online, users get up-to-date information from the system and can bookmark and filter the available events they want to participate in. Social messaging is enabled through Twitter with the ability to optionally add photo snapshots. For offline mode the most recent data are kept locally on the device.

The app is a great way to engage internal and external users and to build and strengthen trust and relationships beyond the randomness of social media interaction. It could, for example, be used to provide a user interaction for trade shows or similar events or to help the prospect to configure a product or request service interactions. It can be linked with the Papyrus ACM Adaptive Case Management functions without additional programming and provide full access to corporate CRM data and information. All Papyrus ACM features can be made available and the functionality is specific to particular user roles if users are given the ability to register and login into the service.

The app serves therefore as sample application for a variety of corporate use cases and can easily be configured through WebRepository to an organization’s specific requirements. The event planner is available for both the iPhone and Android devices and can be downloaded here:

For iOS:
For Android:

http://play.google.com/store/apps/details?id=com.isis_papyrus.eyegenda

Use the app with the ISIS Papyrus Open House hash tag #isisopenhouse.

Next Generation E-Statements: Reduce Costs, Increase Loyalty

In benefits on March 19, 2012 at 3:24 am

People are literally getting flooded with printed mail like statements, bills, marketing messages etc. All the while the stream is increasing the attention is fading while the printing, postage, equipment and personnel costs for providers are soaring. There are only small opportunities to break through information fatigue surrounding quelling letter boxes. One such opportunity consists of e-statements but not of the dull kind of yesteryear that’s just the electronic version of its paper counterpart.

What’s required to call customer’s attention is a totally new kind of personalized electronic document that goes way beyond dreary numbers and the occasional lackluster messaging insert as part of an uninspired mass marketing campaign. This kind of document gives a whole new customer experience by involving personalized interactive communications, transactional promotions, structured ad-hoc documents, and tentative calls to action based on a single transparent customer view, real-time data and closed-loop communication consolidating inbound and outbound documents in the context of adaptive business processes.

The Papyrus Platform effectively and efficiently leverages the delivery of smart electronic documents  with consistent appearance across all media and devices and thus helps to increase sales opportunities and brand loyalty while substantially saving production costs and supporting green initiatives.  By giving business and marketing users more power and abilities to create their own documents it also helps to offset the dependency on IT for fairly simple tasks for faster time-to-market and shorter life cycles.

Process Mining with Papyrus

In benefits on March 13, 2012 at 4:58 am

Process mining is an IT concept that has gained some momentum and attention recently though it lacks a generally-agreed definition and is open to what any vendor claims it to be. Therefore it is useful to look under the hood of such concepts and to ask what is the real value it can bring to a business.

While the idea of analyzing people interaction is a valuable concept in itself, process mining often only tries to improve the shortcomings of conventional BPM (rigid processes, lack of user empowerment and agility, absence of goal orientation and focus on outcome etc.). Using the same flow-charted paradigm like the underlying system these efforts are similarly doomed to fail and aren’t capable of reaping the potential benefits in a real-world business setting. Therefore most process mining initiatives are nothing more than a declaration of intentions and good will without adequate technology and tangible results.

By contrast, the ISIS Papyrus Platform has made patented technology readily available for a couple of years now. For the purpose of process mining based on the principles of human decision-making and social business collaboration the Papyrus User-Trained Agent (UTA) performs pattern recognition on the data objects and their relationships across the complete state space of a business case each time an action is performed by an actor role. The UTA analyzes what elements of the pattern are relevant for its subsequent repeated actions. This includes information about previously executed steps and their results. The UTA thus provides the business user with the power to train the progression of a workflow, which dramatically reduces the time and effort to analyze and encode workflows and rules and yields the related benefits immediately.

Efficiency in High-Level Expert Performance

In benefits on December 15, 2011 at 5:42 am

As high-level and high-value interactive work becomes more and more prevalent in customer-facing and service-oriented organizations so does the question of how IT can improve the efficiency of such work. It is clear that most related activity is closely tied to human perception, knowledge, and interaction and therefore a solution must be centered around human issues rather than abstract concepts such as process models or workflow charts.

A key to it lies in determining how experts perform in real-world situations with an urgent need for decision-making under severe limitations like tight time frames for resolution. It has been ascertained that the recognition of certain patterns based on prior knowledge plays a major part in such tasks and way sidelines strategies like planning ahead. This is yet another indicator that IT has to support businesses and users in different ways than the commonly prevailing command-and-control logic.

This is exactly why the technology concept and the vision behind the Papyrus Adaptive Case Management Platform focus on the human aspects of IT. Instead of forcing users into predefined process flows Papyrus ACM gives them full transparency to see why they need to do certain things to meet specific targets and provides them with the flexibility to adapt their processes during execution according to their expertise. The ability to make instant decisions based on real-time access to data and communications is a prerequisite for both efficient and effective interaction and collaboration. Businesses in turn profit from this sort of empowerment because they save on bureaucratic control overhead and gain on customer outcomes as ultimate benchmark for business value.

New Paper Examines Excellence in Business Correspondence

In benefits on November 29, 2011 at 8:26 am

ISIS Papyrus has released a new technical update on Business Correspondence. As reported earlier, independent studies, various analyst researches, and overwhelming user feedback demonstrate that ISIS Papyrus leads the innovative edge in an area which is critical for customer-oriented enterprises with highly interactive requirements.

Business Correspondence is an application framework defined for the Papyrus Platform and using its adaptive capabilities for business process management and enterprise communications. It can be used independently or as element of a consolidated communications and process infrastructure that is the target for the Papyrus Platform. Other than hard-coded component solutions Papyrus Frameworks are easy to maintain as they do not contain any custom code and they are easily adapted using the inbuilt functionality without the heavy cost of changing flow-charted processes and rigid workflows. Featuring Papyrus EYE Widgets and Correspondence Wizards business users and administrators have powerful tools for defining different workplaces and user interfaces as required, for recording, training and re-using processes and decision patterns as well as defining relevant business rules without the need of lengthy upfront analysis and modeling. Papyrus empowers the business user in a completely new and transparent way by providing both the means to reach specific goals and effective guidance.

Other aspects illustrate the practical implementation of ACM with the consolidated approach of the Papyrus Platform. It provides a comprehensive, flexible and scalable solution for the consolidated management of inbound and outbound communications and enables seamless functional cooperation of otherwise distinct products such as ECM, BPM or CRM. It allows organizations to define, measure and manage process, content and data in complex service environments with a single shared customer view for ultimate transparency.

ACM Benefits – The User Perspective

In benefits, solution on November 25, 2011 at 4:41 am

Every technology is just as good as it helps us to do away with confusion and complication while we pursue complex activities in a complex world. While thoughtfulness of concept, sophistication of design and general public appeal all play an important role, the final judgment of this accomplishment lies with the users of technology and the benefits they get from it. Therefore this article is dedicated to the users of the ISIS Papyrus ACM Platform and their unique perspective.

Andrew M., Senior Project Manager, international financial institution:
“A process needs no longer to be designed but it can be captured immediately during execution. Thus we avoid a lengthy analysis phase, the problems with a lack of subject-matter expertise and the bureaucratic overhead of deploying, maintaining and changing the underlying model. The whole concept took some time to go down with the ‘old guard’ but now that we are seeing the first results in terms of business and customer value the initial resistance has completely crumbled and we couldn’t be happier with our choice.”

Paul S., Director of Services, large retail bank:
“You simply can’t compare it to any other word processor or document management system we had before. The ease-of-use for creating and changing a template with simple building blocks is amazing. After that you can add data with forms by mere drag&drop from the library. Everything gets just where you want it to have and it remains there. Users can then make any additional changes they prefer but they cannot meddle with the original design, which saves a lot of time compared to what we were used to. And a lot of nerves, too!”

George A., Senior QA Manager, direct-marketing company:
“Using the widgets is so easy that it costs a laugh to build a complete document from scratch.”

Vicky H., Claims Processor, specialized insurance firm:
“When I work through a claim it is rarely straightforward because each customer has its own way of submitting documents and files through various channels. There are however similar patterns that you recognize over time. Therefore it is so great that I can add tasks to the process whenever I need to without asking an admin, which saves a lot of time both for me and the customer. Better still, when a certain pattern reoccurs I’m presented with previous changes I made and don’t have to do it all over again. Sometimes it just seems too good to be true!”

Mary P., Director of Marketing, international insurance firm:
“Our customer reps now feel empowered to engage in interactive communications with customers that deliver tangible outcomes. The adaptive approach has energized each one of them.”

Learn more about the benefits customers gained from ISIS Papyrus Solutions and the value of customer outcomes.

Overcoming Obstacles to Innovation through IT

In benefits on July 29, 2011 at 1:47 am

It is common knowledge that organizations thrive best in competitive markets and fast changing environments through constant innovation. Yet too many organizations face a number of serious obstacles when it comes to promote and foster an innovation-friendly culture.

These obstacles include but are not limited to:

  • Lack or non-alignment of vision, strategy and execution
  • Bean-counter view on cost cutting and short-term financial figures
  • Focus on processes and business goals rather than customer outcomes
  • IT spending channeled into maintenance of status quo
  • Functional borders preventing effective communication

On the other hand, the sources of innovation are also well known and innovation itself is not a matter of geniuses or major breakthrough inventions. More often than not innovation happens gradually and even inadvertently on all levels inside and outside of an organization. Major sources of innovation and contributors of new ideas are among others:

  • Employees
  • Customers
  • Suppliers

Therefore organizations that want to remain competitive need not only to think about reducing costs but more importantly how to use IT to enable existing knowledge and potential for innovation. They need to understand the immense opportunity for change  that information technology can provide when it is used to empower people to improve business processes and to reach transparent strategic goals defined by management instead of disenfranchising them through process management bureaucracy. Only businesses that manage to use technology as an innovation enabler are shooting past those that control IT and/or processes by using defensive business models such as governance, centers of excellence and best practices.

Top-down business transparency ensures that knowledge workers understand why they are doing things, and real-time process transparency enables effective cross-functional communication and allows process owners to intervene immediately when customer quality assessments are poor. Process adaptability allows organizations to yield the results of collaboration and social interaction and to move the process creation and innovation into execution through a well-defined architecture of entity relationships and states, as the prerequisite to define outcomes, targets, goals and rules. These Adaptive Processes enable bottom-up transparency for the process owner and social coaching of the performers to push outcomes in the right direction. All dependencies and responsibilities are immediately transparent to anyone with sufficient authority. Rather than to waste a lot of energy to try and enforce predictability, Adaptive Process enables businesses to utilize the power of emerging processes.