The stories of poor customer services and the feeling of annoyance when needing to contact companies are seemingly endless. Therefore there is ample room for companies to offer superior services to compete for consumers’ tighter budgets and create loyal customers.
One way to step up customer service is the Web Archive for iPhone/iPod Touch that brings many of the Papyrus WebArchive features to the popular phone. Companies can give their customers access to their documents such as phone bills by just a touch on their mobile phone. No more unnecessary hold time and frustrated customers when a service representative isn’t in reach of a PC or has their notebook down. No more irritated clients being passed around and having to repeat themselves. A customer service representative of a large insurance company put it that way, “You know, these days information is not just kept inside the business like it used to, it really travels beyond the company to customers and partners and without Papyrus we couldn’t keep all this information unified and up to date. This amazing app now lets our agents have customer-related documents readily available when receiving a call and respond to customer inquiries as well as making notes where appropriate. We in turn can trace these notes and act as necessary. It’s just another step to increase our service availability.”
The benefits of Papyrus WebArchive in consolidated customer services have been used by many customer-oriented organizations to improve their services. Banks use it to distribute statements and other customer documents and bank statements to branch office servers to be collected by their customers. Insurance companies use WebArchive servers for access by internal and agent staff. Documents produced centrally are stored just as documents produced by the agent. Any customer query can be answered immediately. Customer documents can be printed, faxed or e-mailed as copy from the original document file. Telcos and utilities make billing information available for their staff and also for their customers over the Internet with hyperlinks enabling company staff to interact with host transactions via the document directly. And manufacturers and engineering firms provide any kind of document from technical drawings, parts catalogs and billing information for internal and worldwide access.
The ISIS Times Online 