In benefits, value proposition on July 14, 2014 at 8:03 am
ISIS Papyrus software is in use as as reliable backbone for mission-critical processes for many organizations. To keep up with the level of support provided by ISIS Papyrus over the years it has come naturally to launch a certificate program to ensure that all ISIS customers and partners get the same level of knowledge that equals the demanding targets, which ISIS has set for itself internally. Therefore it is always a joy to see high-level professionals reaching out for superior skills and service levels, which are provided by the ISIS Papyrus certification procedure, and even more so, when their tremendous efforts reap the merited benefits. Such has been the case recently with five candidates passing the Level I ‘Papyrus Certified Application Developer’. Congratulations go to
- Mr Denny von Behrbalk, and
- Mr Asad Omerbegovic (both of brainsphere informationworks GmbH)
as well as to
- Mr Matteo Meroni
- Mr Stefano Trevisin
- Mr Matteo Salatti (all from Dataexpert Srl)
As they have just gone through the initial steps of the program, they have an exciting journey still ahead of them because a time-proven IT Certification like the Papyrus Certified Professional Program has the power to help of shaping an individual’s career in various promising ways. For one, certified professionals enjoy better job opportunities and command higher compensations than their non-certified counterparts. Additionally, it is also a way of branding yourself and entering a community of like-minded people across the globe with all its networking opportunities. The power of Papyrus Certification at all levels is available to those willing to explore the impressive capabilities of an exceptional and innovative technology and to learn about leading-edge Adaptive Case Management features. If you are ready to join a select circle of distinguished professionals, register now.
In value proposition on January 22, 2014 at 6:10 am
Customer experience seems to turn into yet another buzzword that everybody tries to make their own invention after it has entered the mainstream. Therefore it is worthwhile to look at it more closely to differentiate the thinking (and acting!) behind it instead of listening to the confusing noise surrounding it. After years of hype it has become clear that conventional customer relationship management (CRM) software and database management technologies can only record obvious things like transaction histories and customer-company contacts. What they can’t do is to actually improve the relationship to customers, let alone predict their future behavior.
It has become clear that there is more than huge amounts of data and expensive random advertising to strike a chord with today’s volatile and demanding customers. There are several things needed to truly shape the customer experience. A company as a whole as well as its employees as the actual customer interface need to be relevant, transparent and authentic to make a difference. But how can that be accomplished? If a company and/or one of its workers wants to be relevant they must understand what the customer’s problem is and how to solve it appropriately. The actual interaction with customers has to be transparent and offer them a way they can actively engage with. Too often customer interaction is perceived as frustrating like when dealing with automated call systems that just don’t seem to offer the customers’ choice or ask them for information they can’t provide at that particular moment and send them round in circles. Being authentic finally means to deliver on the previous communication and drive long-term loyalty and profitability as a result.
A relevant, transparent and authentic approach to customer interaction and service shapes the perception by the customer (“the experience”) in a very particular way that is a real differentiation from the competition. It goes way beyond the accumulation of data and the traditional notion of products and services as a commodity. And though its effects are visible and measurable it cannot be covered by run-of-the-mill reports and benchmarks. However, it takes a different mindset that balances these values for long-term earnings against quarterly numbers and accepts that it’s not a one-off procedure.
Enabling the Customer Engagement Cycle
ISIS Papyrus understands the effort it takes large corporations to manage processes and communications and to attract and acquire customers, to care for them and to retain them for sustainable growth. Therefore the Papyrus Platform is built to fully support the whole customer engagement cycle and to fulfill business goals at the same time. Its solutions provide ready-to-use business applications that empower business users to provide the real customer experience while enabling management to define, execute and monitor strategic objectives, operational targets and process goals for all end-to-end value streams.
In value proposition on March 30, 2010 at 2:09 am
Business Process Management (BPM) has come to be viewed from several angles. The overwhelming force of IT and technology has led to the notion that BPM is merely a tool for automatic processing where human interaction is to be avoided at all cost and is at best regarded as a necessary evil. But the complexity of the underlying rigidity of this approach has by far outgrown its benefits. The processes set up on hard-coded models after lengthy upfront analysis have proven to be inadequate for real-world business cases and the inherent dependencies have proven prone to quick adaptation and smooth maintenance.
Yet initially business processes have been all about human activity and completely separate from technology. A business process is simply a sequence of activities followed by individuals in a business to achieve some business goal. This sort of business processes has been around as long as businesses have existed and long before computers or information technology were invented. The fundamental problem now is that most IT models are based on well-defined goals in rather static work settings. In reality, most business users have to deal with ill-defined problems and dynamic, if not to say, chaotic environments. They often have to improvise and to cope with shifting conditions and need to learn about the goals while going through the process.
Therefore it appears logical to shift process ownership back from IT to business to add true business value. Again, the approaches are manifold and the existing terminology adds more to confusion than to clarification. With this in mind the term “Adaptive Case Management” has been coined as a starting point for discussions about concepts of self-learning systems that can adapt to user input in real time. Some initial considerations can be found here and here. There will also be an exciting opportunity to hear more about “Adaptive Process and Empowerment” at this year’s ISIS Papyrus Open House and User Conference, where Chief Architect Max J. Pucher will elaborate more on this topic in one of his famously pronounced addresses.
In value proposition on October 20, 2009 at 2:31 am
The main goal of a Business Architecture as has been stated by Max J. Pucher, Chief Architect at ISIS Papyrus, is to enable the business to improve the quality of its customer services quality through transparent, flexible and adaptable business operations. Fast-paced changes in the market environment and the use of new technologies by customers have dramatic impacts on how to run a business. Some industries face changes in their calculation processes, marketing programs, business rules and content already on a weekly rather than a monthly basis.
It is obvious that the state of the communication content controls the process and not its meaningless steps. Business communication is not just a document or an email, but can be anything: a selection menu, a web page, a sticker on the document, a data record, images, or even a voice recording or video. No matter how much time and money is spent on business process analysis, there will always be one more communication item needed for a business process once it gets going. This is why collaboration tools and email are now so pervasive. They don’t require analysis to communicate.
With this in mind ISIS Papyrus has developed its Platform that does not require a huge technology stack and does not need complex programming but a simple modeling and rule definition methodology to build a flexible and adaptable Business Architecture that is mostly under the control of the business and not the IT department. Business experts can now rapidly model, measure, and change processes independently of underlying application logic. Papyrus does not require additional separate rule engines or collaborative mapping layers to enable processes to dynamically adapt to changing business needs. The collaborative ISIS Papyrus Platform approach does not restrict the business users in their execution but guides them by the process definitions, monitored by business rules and measured by goal fulfillment without the need for Eclipse-based integration between the different product fragments of one or multiple software vendors. Papyrus provides seamless consolidation of freely definable processes, rules, GUI, forms, inbound and outbound content objects.
In general, markets, value proposition on May 18, 2009 at 1:59 am
Annemarie Pucher, CEO of ISIS Papyrus
In a recent article on DMNews Annemarie Pucher, CEO of ISIS Papyrus, highlighted the importance of integrated communication for enterprise CRM.
Ms Pucher outlines common problems of CRM systems in the corporate world. They are often purchased and run in isolation while customer information is in fact widely dispersed across applications and functional and departmental borders. This affects heavily the timeliness, accuracy and efficiency of customer response and customer care and ultimately customer satisfaction.
The obvious solution is the holistic approach to technology and processes taken by ISIS Papyrus: Centralized incoming and outcoming communication, single point of contact and a business architecture that integrates applications easily. Empowered business users get the chance to control the complete lifecycle of CRM applications and related communication to give customers the well-timed and relevant response they deserve to keep them happy and loyal.