ISIS Papyrus Software

Papyrus CCM Solution Evaluated as a Strong Performer that Emphasizes a Full Application Lifecycle Platform and Framework

In Uncategorized on June 16, 2016 at 10:42 am

ISIS Papyrus Software was named a Strong Performer in “The Forrester Wave™: Customer Communications Management, Q2 2016”, published to assist enterprise architecture (EA) professionals looking to help line-of-business owners improve the customer experience.

Noting that CCM platforms will continue to enhance customer experience (CX), evolve toward broader communication needs, and more tightly integrate with other business applications, Forrester Research evaluated the 14 most significant vendors across 22 criteria for CCM offerings.

Profiling ISIS Papyrus as “top-of-class for integration of dynamic case management technology with document generation and capture,” the report cited the Papyrus Platform for:

  • Emphasizing a full application lifecycle platform and framework
  • Having offered great flexibility
  • Customers leverage Papyrus primitives to “expose” different aspects of the product to support CRM, ECM, DCM and CCM functions
  • Moving towards “framework” solutions to reduce customers’ effort
  • Rules are “natural language” with a common data model as a core repository

“ISIS Papyrus emphasizes a full application lifecycle platform and framework….With this approach, CCM becomes embedded in broader solutions…. [ISIS Papyrus] is a good solution for enrollment, onboarding, and other digitization projects.”
The Forrester Wave™: Customer Communications Management, Q2 2016

ISIS Papyrus is honored and proud to be recognized in this research as a Strong Performer in the evolving CCM software arena, where digital business and customer experience are pushing innovation, flexibility and personalization to the forefront in every application.
— Annemarie Pucher, CEO

Review the entire announcement on the ISIS Papyrus Web site.

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