ISIS Papyrus Software

ISIS Papyrus UTA Presented in ACM Workshop at EDOC 2014

In Uncategorized on September 19, 2014 at 3:23 pm

The Adaptive Case Management (ACM) Workshop at EDOC 2014, which took place September 1 in Ulm, Germany, provided a platform for researchers and practitioners to discuss ACM and other non-workflow approaches to BPM.

With a list of top-class participants and an audience even larger than at last year’s EDOC, the ACM Workshop sparked inspiring discussions. Turning ACM into a mainstream topic and how company management paradigms must change first were among the hottest topics.

In his keynote, Keith Swenson envisions ACM going far beyond the IT core systems and enabling emergent processes by bringing in experts and people from different organizations as the current situation demands. For him, bridges across systems, systems thinking, organizational mindsets and terminology are going to become even more important.

In the research sessions, Ph students and their professors outlined their current scientific ACM research topics with focus on ACM guidance for knowledge workers, a solid ACM definition and underlying theory, and knowledge extraction from existing cases, such as the User-Trained Agent (UTA) developed by ISIS Papyrus.

In the practical sessions, three leading companies in the field of business process management (BPM) were invited to give insight into their ACM approaches: Exformatics A/S and Computas showed different aspects such as a flow chart-based guidance and a blackboard metaphor to enrich collaborative ACM Systems.

ISIS Papyrus presented its position paper, “Towards a pattern recognition approach for transferring knowledge in ACM,” and unveiled the full potential of the User-Trained Agent (UTA) in a captivating video. The UTA was widely acknowledged as an important ACM component for enabling knowledge sharing and collaboration between teams.

This year’s ACM Workshop at EDOC emphasized that a paradigm shift must occur in company management: People should be encouraged to work self-responsibly towards goals without being controlled and micro-managed. When you stop looking only at cost efficiency and start focusing on customer satisfaction and effectiveness, ACM paves the way to empower your employees to achieve this goal.

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