As Adaptive Case Management has only fairly recently been discussed by a wider public there are still many questions, uncertainties, controversies and doubts about its meaning and its purpose. Yet ACM shows its importance as ACM is claimed by many while there is actually no basis for it. This makes the discussion even more confusing.
A recently released tech update by ISIS Papyrus and a new blog now shed light on the various aspects of ACM and provide insightful and authoritative information about the topic, explaining how it serves to empower knowledge workers in order to fulfill strategic business goals.
Other aspects illustrate the practical implementation of ACM with the consolidated approach of the Papyrus Adaptive Process Platform. It provides a comprehensive, flexible and scalable solution for the consolidated management of inbound and outbound communications and enables seamless functional cooperation of otherwise distinct products such as ECM, BPM or CRM. It allows organizations to define, measure and manage process, content and data in complex service environments with a single shared customer view and customized GUIs for ultimate transparency.