Many organizations these days strive to cut the costs of their IT operations while maintaining their customer service quality. This may seem hard to achieve at first sight but the solution is to shift the control of business-relevant processes from IT to business users without giving up the integrity of the core systems.
This is a key idea behind the concept of the Adaptive Case Management concept from ISIS Papyrus which empowers expert business users. In fact they are enabled to adapt processes as necessary with complete independence of the underlying application logic. This allows them to fulfill strategic business goals without relying on a rigid and complex custom-coded IT infrastructure.
The approach behind this is not to restrict business users in their execution but to guide them collaboratively by process definitions, monitored by business rules and measured by goal fulfillment without the need for integrating different product fragments of one or multiple software vendors. Papyrus provides seamless consolidation of freely-definable processes, rules, GUI, forms, and inbound and outbound content objects.