ISIS Papyrus Software

Case Study: Integration Is Key For Outstanding Customer Service

In benefits, solution on November 3, 2009 at 7:05 am

Implementing a multi-channel, one-to-one business document solution for web delivery and optional automated print

A major German bank planned to implement a banking portal as a virtual customer service branch office. Outstanding customer service by providing 24/7/365 access to personalized statements and reports was seen as indispensable. Depending on the client profile the very same document also needed to be printable in high quality, automatically enveloped and mailed. Leveraging existing business data directly from the business application on the mainframe for electronic document presentment and optional printing were a additional prerequisites.

Over all the requirements summed up to the following:

  • Internet Banking document service based on existing z/OS mainframe application programs delivering the business data for statements and reports
  • Display of statements and reports in the browser in PDF format
  • Optional printing of same documents on different printers
  • E-mail notification with hyperlink in documents on new available statements in the e-Postbox
  • Around the clock access: 24/7/365

The bank in question is one of the biggest banks with branch offices in Germany, employing more than 4,000 people. The main business focus is investment and Internet banking. Other activities include property financing and services for institutions and corporate clients as well as securities trading.

For a detailed account on how this demanding project was implemented by ISIS Papyrus from document design to delivery in fairly short time and other interesting real world applications click here (PDF) .

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