ISIS Papyrus Software

Growing Business Correspondence Requires Integrated Solutions

In solution, system management on September 24, 2009 at 1:01 am

With growing business correspondence across multiple channels the need for a centralized solution to control all incoming and outgoing communication from a single point of contact has never been more acute. Corporations require a solution that minimizes manual processing by automatic classification and extraction of vital information from incoming mail on paper, fax, e-mail and application messages. Business rules are essential for automatic routing to a business department or user to create a personalized response.

Conventional correspondence systems typically use multiple applications to capture the relevant information. Responding to correspondence can therefore require a user to access or enter data on various screens across multiple business systems. The complexity of those systems often affects accuracy and important information is entered incorrectly or is not entered at all. Customer care databases are not integrated with customer databases the business uses. There is no flexibility in adding or changing customer contact information.

ISIS Papyrus addresses these and other shortcomings by integrating incoming and outgoing correspondence during the following steps:

  • Reception of input
  • Classification
  • Extraction
  • Rule-based processing:
    – Fully automated response
    – Manual response
    – Automated response with user intervention
  • Interface to CRM system
  • Sign-off
  • Printing/mailing/e-mailing response

Solutions from ISIS Papyrus are capable to locate all customer records and and record all user activities. Customer folders include all communications to and from the customer with each case attached to the customer file. Direct interfaces to all business systems allow synchronized customer information and the optimization of all customer-facing processes.

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