adaptive process, case management, empowerment, knowledge work, motivation, open house
In markets on April 15, 2010 at 7:38 am
Under the title “Mastering the Unpredictable” a recently published book deals with the aspects of how IT can support knowledge work, or unstructured processes, in typical modern workplace settings. For this purpose the book describes how case management is to be seen apart from conventional notions of business process management.
Max J. Pucher, Chief Architect of ISIS Papyrus, has contributed to this landmark publication with a chapter called “The Elements of Adaptive Case Management”. At the center of his considerations lies the fact that many current implementations of process and case management solutions are at odds with modern management concepts. While that applies to all workers, it is especially relevant for highly skilled knowledge workers. Motivation is achieved by empowering people to be valuable team members rather than through command-and-control-oriented process implementations. Adaptive case management sits at the center of gravity for process, content, and customer relationship management and therefore plays a key role for effective execution toward business goals.
While ACM is about bringing the benefits of adaptability to existing knowledge workers, Mr Pucher proposes to expand that into “Adaptive Process” that combined with an empowerment management paradigm turns more production workers into knowledge workers rather than just automating the production workers’ work. Adaptive process technology exposes structured (business data) and unstructured (content) information to the members of structured (business) and unstructured (social) organizations to securely execute—and continuously adapt with knowledge interactively gathered during execution—structured (process) and unstructured (case) work in a transparent and auditable manner.
More about this interesting topic can be heard at the 2010 ISIS Papyrus Open House and User Conference in Vienna, Southlake, TX, and Kingsclere, UK, where Max J. Pucher will talk about “Adaptive Process and Empowerment” in his keynote address.
adaptive process, case management, open house, user conference
In general, new feature on March 24, 2010 at 2:57 am
ISIS Papyrus invites once again to its well-respected Open House and User Conferences. These events are held in Vienna (AT), Dallas (US), Kingsclere (UK), and Ivrea (IT). As usual there will be several ways to participate: speeches, workshops, hands-on demos, case studies and group discussions. Dates and more information can be found on the ISIS Website.
Chief Architect Max J. Pucher will hold the keynote address on adaptive processes and empowerment of business users. This will certainly be a highlight as it gives an in-depth explanation of some of the key concepts of the Papyrus Platform. It will also outline how businesses can use Case Management in an environment with predominantly unstructured and dynamic processes to improve their performance and efficiency.
Together with the other amazing Papyrus features like Papyrus EYE widgets, wizards, Content Compare or the WebArchive for iPhone visitors will enjoy exciting presentations and unique opportunities to meet like-minded document professionals and to discuss pragmatic solutions to real-life challenges in a special ambience.
open house, papyrus platform v7, user conference
In general on April 17, 2009 at 9:37 am
ISIS Papyrus is pleased to announce this year’s open house and user conferences to start at the ISIS headquarters in Vienna, Austria, from April 19-21, and Southlake, Texas, from May 3-5, respectively.
Registration for these exciting events is now open. Other venues include Kingsclere in the UK and Ivrea in Italy. We will present all the details as they evolve.
In terms of products, ISIS Papyrus regards 2009 as a vintage year because quality rather than low-priced mass production guarantees happy customers. If the vintner hands you the bottle with a handshake you know what you are getting. We have shipped V7 to our project customers and to those who had a functional need. Papyrus EYE has been convincing with fully functional proof of concepts for prospects with a specific GUI design in a few weeks. Chart graphs in combination with our reporting features enable intuitive dashboards and process monitoring. New user-interactive Role-Activity views offer perfect insight into process functionality for the process owner, manager and user. The Papyrus User-Trained Agent has been accepted as a new means to create processes without stumbling over rigid flowcharts.
The Papyrus Platform V7 offers now a consolidated environment that enables the business to create all business processes with content, views, and rules from the Business Architecture down, while connecting to backend applications. The three letter acronym fragments (ECM, CCM, BPM, BRM, …) that would need to be integrated with expensive SOA projects and additional BPM and GUI coding, can now be consolidated and phased out.
The opportunities for short term and long term savings are substantial.
ADF, EYE, open house, Papyrus, transpromo
In benefits, product, solution on April 15, 2009 at 6:48 pm
The combination of transactional documents like statements or bills and promotional material, in short: Transpromo, is an efficient vehicle to raise customer attention with targeted offers for increased loyalty and profitability.
ISIS Papyrus has covered the underlying functionality of highly-personalized top quality documents for quite some time before Transpromo became a catch phrase. This innovative edge is now proven again by the ready-to-go Transpromo framework that comes with the Papyrus Platform. Making use of the revolutionary Papyrus EYE User Interface and the unsurpassed ADF capabilities of the Papyrus Platform this solution demonstrates just how far you can go in customer-oriented marketing.
The upcoming ISIS Papyrus Open House is the ideal opportunity to see live demos not only of Transpromo but of all other highlights built around the unique business architecture of the new Papyrus Platform.
