ISIS Papyrus has released a new technical update on Business Correspondence. As reported earlier, independent studies, various analyst researches, and overwhelming user feedback demonstrate that ISIS Papyrus leads the innovative edge in an area which is critical for customer-oriented enterprises with highly interactive requirements.
Business Correspondence is an application framework defined for the Papyrus Platform and using its adaptive capabilities for business process management and enterprise communications. It can be used independently or as element of a consolidated communications and process infrastructure that is the target for the Papyrus Platform. Other than hard-coded component solutions Papyrus Frameworks are easy to maintain as they do not contain any custom code and they are easily adapted using the inbuilt functionality without the heavy cost of changing flow-charted processes and rigid workflows. Featuring Papyrus EYE Widgets and Correspondence Wizards business users and administrators have powerful tools for defining different workplaces and user interfaces as required, for recording, training and re-using processes and decision patterns as well as defining relevant business rules without the need of lengthy upfront analysis and modeling. Papyrus empowers the business user in a completely new and transparent way by providing both the means to reach specific goals and effective guidance.
Other aspects illustrate the practical implementation of ACM with the consolidated approach of the Papyrus Platform. It provides a comprehensive, flexible and scalable solution for the consolidated management of inbound and outbound communications and enables seamless functional cooperation of otherwise distinct products such as ECM, BPM or CRM. It allows organizations to define, measure and manage process, content and data in complex service environments with a single shared customer view for ultimate transparency.