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	<title>The ISIS Times Online</title>
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	<description>Product and Feature News from ISIS Papyrus</description>
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		<title>The ISIS Times Online</title>
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		<title>ISIS Open House Vienna 2012: A Brief Review</title>
		<link>http://isistimes.wordpress.com/2012/05/09/isis-open-house-vienna-2012-a-brief-review/</link>
		<comments>http://isistimes.wordpress.com/2012/05/09/isis-open-house-vienna-2012-a-brief-review/#comments</comments>
		<pubDate>Wed, 09 May 2012 12:06:57 +0000</pubDate>
		<dc:creator>Michael Zobel</dc:creator>
				<category><![CDATA[event]]></category>
		<category><![CDATA[#isisopenhouse]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[Papyrus Platform]]></category>
		<category><![CDATA[Sandy Kemsley]]></category>

		<guid isPermaLink="false">http://isistimes.wordpress.com/?p=1461</guid>
		<description><![CDATA[The eve of the Open House was dedicated to the traditional gala show and the famed white stallions of the Spanish Riding School formed a fine contrast for the splendid display of innovative performance at equally high levels that was to follow during the next two days. Among the cherished guests at the ISIS Headquarters [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=isistimes.wordpress.com&#038;blog=6990804&#038;post=1461&#038;subd=isistimes&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">Michael Zobel</media:title>
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		<item>
		<title>ISIS Papyrus Event Planning App for iOS and Android</title>
		<link>http://isistimes.wordpress.com/2012/05/04/isis-papyrus-event-planning-app-for-ios-and-android/</link>
		<comments>http://isistimes.wordpress.com/2012/05/04/isis-papyrus-event-planning-app-for-ios-and-android/#comments</comments>
		<pubDate>Fri, 04 May 2012 12:23:24 +0000</pubDate>
		<dc:creator>Michael Zobel</dc:creator>
				<category><![CDATA[benefits]]></category>
		<category><![CDATA[#isisopenhouse]]></category>
		<category><![CDATA[Event Planner]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[Papyrus EYE]]></category>
		<category><![CDATA[Papyrus Platform]]></category>
		<category><![CDATA[REST]]></category>

		<guid isPermaLink="false">http://isistimes.wordpress.com/?p=1421</guid>
		<description><![CDATA[By utilizing the Mobile features of the Papyrus Platform, ISIS Papyrus has released a mobile app created through an application definition stored in Papyrus WebRepository. The app connects users with corporate information and data through a Papyrus EYE server that uses the REST protocol. The app is intuitive and easy-to-use and allows to view event [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=isistimes.wordpress.com&#038;blog=6990804&#038;post=1421&#038;subd=isistimes&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://isistimes.wordpress.com/2012/05/04/isis-papyrus-event-planning-app-for-ios-and-android/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Michael Zobel</media:title>
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		<item>
		<title>ISIS Papyrus Open House and User Conference 2012</title>
		<link>http://isistimes.wordpress.com/2012/04/10/isis-papyrus-open-house-and-user-conference-2012/</link>
		<comments>http://isistimes.wordpress.com/2012/04/10/isis-papyrus-open-house-and-user-conference-2012/#comments</comments>
		<pubDate>Tue, 10 Apr 2012 12:50:05 +0000</pubDate>
		<dc:creator>Michael Zobel</dc:creator>
				<category><![CDATA[event]]></category>
		<category><![CDATA[#isisopenhouse]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[innovation]]></category>

		<guid isPermaLink="false">http://isistimes.wordpress.com/?p=1404</guid>
		<description><![CDATA[ISIS Papyrus is again excited to invite to this year’s open house and user conferences taking place at the ISIS headquarters in Vienna, Austria, from May 6-8, and Southlake, Texas, from May 20-22, respectively. Registration for these extraordinary events is now open. Other venues include Kingsclere in the UK and Ivrea in Italy. Details will [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=isistimes.wordpress.com&#038;blog=6990804&#038;post=1404&#038;subd=isistimes&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Michael Zobel</media:title>
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		<title>Next Generation E-Statements: Reduce Costs, Increase Loyalty</title>
		<link>http://isistimes.wordpress.com/2012/03/19/next-generation-e-statements-reduce-costs-increase-loyalty/</link>
		<comments>http://isistimes.wordpress.com/2012/03/19/next-generation-e-statements-reduce-costs-increase-loyalty/#comments</comments>
		<pubDate>Mon, 19 Mar 2012 08:24:14 +0000</pubDate>
		<dc:creator>Michael Zobel</dc:creator>
				<category><![CDATA[benefits]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[E-Billing]]></category>
		<category><![CDATA[electronic statements]]></category>
		<category><![CDATA[smart documents]]></category>

		<guid isPermaLink="false">http://isistimes.wordpress.com/?p=1377</guid>
		<description><![CDATA[People are literally getting flooded with printed mail like statements, bills, marketing messages etc. All the while the stream is increasing the attention is fading while the printing, postage, equipment and personnel costs for providers are soaring. There are only small opportunities to break through information fatigue surrounding quelling letter boxes. One such opportunity consists [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=isistimes.wordpress.com&#038;blog=6990804&#038;post=1377&#038;subd=isistimes&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://isistimes.wordpress.com/2012/03/19/next-generation-e-statements-reduce-costs-increase-loyalty/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Michael Zobel</media:title>
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		<title>Process Mining with Papyrus</title>
		<link>http://isistimes.wordpress.com/2012/03/13/process-mining-with-papyrus/</link>
		<comments>http://isistimes.wordpress.com/2012/03/13/process-mining-with-papyrus/#comments</comments>
		<pubDate>Tue, 13 Mar 2012 09:58:26 +0000</pubDate>
		<dc:creator>Michael Zobel</dc:creator>
				<category><![CDATA[benefits]]></category>
		<category><![CDATA[adaptive process]]></category>
		<category><![CDATA[BPM]]></category>
		<category><![CDATA[process mining]]></category>
		<category><![CDATA[user-trained agent]]></category>
		<category><![CDATA[UTA]]></category>

		<guid isPermaLink="false">http://isistimes.wordpress.com/?p=1358</guid>
		<description><![CDATA[Process mining is an IT concept that has gained some momentum and attention recently though it lacks a generally-agreed definition and is open to what any vendor claims it to be. Therefore it is useful to look under the hood of such concepts and to ask what is the real value it can bring to [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=isistimes.wordpress.com&#038;blog=6990804&#038;post=1358&#038;subd=isistimes&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Michael Zobel</media:title>
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		<item>
		<title>Mobile and Social Impacts on Enterprise IT</title>
		<link>http://isistimes.wordpress.com/2012/02/13/mobile-and-social-impacts-on-enterprise-it/</link>
		<comments>http://isistimes.wordpress.com/2012/02/13/mobile-and-social-impacts-on-enterprise-it/#comments</comments>
		<pubDate>Mon, 13 Feb 2012 12:57:34 +0000</pubDate>
		<dc:creator>Michael Zobel</dc:creator>
				<category><![CDATA[markets]]></category>
		<category><![CDATA[adaptive process]]></category>
		<category><![CDATA[BPM]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[mobile revolution]]></category>
		<category><![CDATA[social interaction]]></category>

		<guid isPermaLink="false">http://isistimes.wordpress.com/?p=1337</guid>
		<description><![CDATA[As mobile devices and social interactions become more and more ubiquitous businesses are slowly starting to see the impact. Companies must respond by making it easy for people&#8211;employees and customers&#8211;to stay in touch on any device and from any location while ensuring access to the same enterprise tools and customer communications. This requires a major [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=isistimes.wordpress.com&#038;blog=6990804&#038;post=1337&#038;subd=isistimes&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Michael Zobel</media:title>
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		<title>Focus on Customer Outcomes for Long-term Profitability</title>
		<link>http://isistimes.wordpress.com/2012/01/17/focus-on-customer-outcomes-for-long-term-profitability/</link>
		<comments>http://isistimes.wordpress.com/2012/01/17/focus-on-customer-outcomes-for-long-term-profitability/#comments</comments>
		<pubDate>Tue, 17 Jan 2012 07:42:58 +0000</pubDate>
		<dc:creator>Michael Zobel</dc:creator>
				<category><![CDATA[markets]]></category>
		<category><![CDATA[adaptive capabilities]]></category>
		<category><![CDATA[BPM]]></category>
		<category><![CDATA[customer outcomes]]></category>
		<category><![CDATA[goal orientation]]></category>
		<category><![CDATA[profitability]]></category>
		<category><![CDATA[value perception]]></category>

		<guid isPermaLink="false">http://isistimes.wordpress.com/?p=1318</guid>
		<description><![CDATA[Firms competing in mature markets usually apply two broad strategies to secure growth and profitability. The first strategy centers around aggressive pricing. This strategy is particularly tempting in downturns or to force competitors out of the market. But overall, it is a shortsighted strategy and hurts long-term profitability despite apparent initial success in terms of [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=isistimes.wordpress.com&#038;blog=6990804&#038;post=1318&#038;subd=isistimes&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://isistimes.wordpress.com/2012/01/17/focus-on-customer-outcomes-for-long-term-profitability/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/1f1882673a593544bb0cbd21edaf5b03?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">Michael Zobel</media:title>
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		<item>
		<title>Efficiency in High-Level Expert Performance</title>
		<link>http://isistimes.wordpress.com/2011/12/15/efficiency-in-high-level-expert-performance/</link>
		<comments>http://isistimes.wordpress.com/2011/12/15/efficiency-in-high-level-expert-performance/#comments</comments>
		<pubDate>Thu, 15 Dec 2011 10:42:40 +0000</pubDate>
		<dc:creator>Michael Zobel</dc:creator>
				<category><![CDATA[benefits]]></category>
		<category><![CDATA[ACM]]></category>
		<category><![CDATA[business value]]></category>
		<category><![CDATA[efficiency]]></category>
		<category><![CDATA[human perception]]></category>

		<guid isPermaLink="false">http://isistimes.wordpress.com/?p=1283</guid>
		<description><![CDATA[As high-level and high-value interactive work becomes more and more prevalent in customer-facing and service-oriented organizations so does the question of how IT can improve the efficiency of such work. It is clear that most related activity is closely tied to human perception, knowledge, and interaction and therefore a solution must be centered around human [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=isistimes.wordpress.com&#038;blog=6990804&#038;post=1283&#038;subd=isistimes&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://isistimes.wordpress.com/2011/12/15/efficiency-in-high-level-expert-performance/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://1.gravatar.com/avatar/1f1882673a593544bb0cbd21edaf5b03?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">Michael Zobel</media:title>
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		<title>Using Technology as Innovation Driver</title>
		<link>http://isistimes.wordpress.com/2011/12/06/using-technology-as-innovation-driver/</link>
		<comments>http://isistimes.wordpress.com/2011/12/06/using-technology-as-innovation-driver/#comments</comments>
		<pubDate>Tue, 06 Dec 2011 07:16:17 +0000</pubDate>
		<dc:creator>Michael Zobel</dc:creator>
				<category><![CDATA[general]]></category>
		<category><![CDATA[bureaucracy]]></category>
		<category><![CDATA[business value]]></category>
		<category><![CDATA[empowerment]]></category>
		<category><![CDATA[goals]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[means]]></category>

		<guid isPermaLink="false">http://isistimes.wordpress.com/?p=1268</guid>
		<description><![CDATA[While innovation is rightfully widely hailed as a key element of business success the widespread day-to-day practice in many organizations seems to confirm that there is no real commitment to innovative efforts other than paying lip service. Yet most good managers are aware of of this dilemma but the current bureaucratic business and IT environment [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=isistimes.wordpress.com&#038;blog=6990804&#038;post=1268&#038;subd=isistimes&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Michael Zobel</media:title>
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		<title>New Paper Examines Excellence in Business Correspondence</title>
		<link>http://isistimes.wordpress.com/2011/11/29/new-paper-examines-correspondence-in-perfection/</link>
		<comments>http://isistimes.wordpress.com/2011/11/29/new-paper-examines-correspondence-in-perfection/#comments</comments>
		<pubDate>Tue, 29 Nov 2011 13:26:52 +0000</pubDate>
		<dc:creator>Michael Zobel</dc:creator>
				<category><![CDATA[benefits]]></category>
		<category><![CDATA[adaptive process]]></category>
		<category><![CDATA[business correspondence]]></category>
		<category><![CDATA[enterprise communications]]></category>
		<category><![CDATA[interactive services]]></category>
		<category><![CDATA[Papyrus Platform]]></category>

		<guid isPermaLink="false">http://isistimes.wordpress.com/?p=1247</guid>
		<description><![CDATA[ISIS Papyrus has released a new technical update on Business Correspondence. As reported earlier, independent studies, various analyst researches, and overwhelming user feedback demonstrate that ISIS Papyrus leads the innovative edge in an area which is critical for customer-oriented enterprises with highly interactive requirements. Business Correspondence is an application framework defined for the Papyrus Platform [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=isistimes.wordpress.com&#038;blog=6990804&#038;post=1247&#038;subd=isistimes&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">Michael Zobel</media:title>
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