Boost Your Career as Certified Papyrus Systems Consultant

The value of IT certifications is beyond doubt and several studies have shown that they are recognized among IT professionals as well as across the whole spectrum of business functions. This clearly gives an advantage to those that seek certifications to improve their knowledge and skills in a certain area. It also helps businesses to identify potential employees that have proven to care about their career by demonstrating the effort of undergoing the courses and exams required for certification. Furthermore, they can be sure that an individual has indeed the expertise in a specific technological field, which helps them to improve their credibility in the marketplace, the efficiency of their support and the overall level of customer satisfaction.

A time-proven and valuable IT Certification like the Papyrus Certified Professional Program has the power to help of shaping an individual’s career in various promising ways. It is not only reduced to the fact that certified professionals enjoy better job opportunities and command higher compensations than their non-certified counterparts; it is also a way of branding yourself and entering a community of like-minded people across the globe with all its networking opportunities. The power of Papyrus Certification at all levels is available to those willing to explore the impressive capabilities of an exceptional technology and ready to join a select circle of distinguished professionals.

We have collected the testimonials of some high-level professionals that have completed various levels of Papyrus Certification. One of them asserts the value of the program by stating, “Papyrus certification has changed my life dramatically. I’m having complete control of my ambitions. I work where I want, when I want and for whom I want. The innovative power of Papyrus gives me skills that are increasingly in demand.” Another one sees the benefits from a different perspective when he says, “I have had various opportunities to implement large-scale solutions in a number of industries.  The successful completion of any such project is above all immensely rewarding on a very personal level. As Papyrus Systems Consultant you are expected to be on the forefront of technology and on top of your game when it comes to identify customer business requirements and to help them choose the perfect solution to advance their distinct capabilities that will give them an edge in their industry and their markets.” A third one sees the advancements of not only himself but also of his peers and tells us, “Since completing my Papyrus Certification I have had career opportunities that I couldn’t imagine before. I have also seen the careers of colleagues boosted by the Papyrus Certification. The Papyrus program certainly opens doors and provides opportunities for anyone willing to make the effort.” What we found common in all is that the skills they learned through certification and the experience of the continuous learning process had a major impact on their career paths and that not a single one looks back to the time before.

ISIS Papyrus at Gartner Symposium/ITxpo 2012

ISIS Papyrus features prominently among the exhibitors of the 2012 Gartner Symposium/ITxpo taking place in Orlando, FL, from October 21-25. The event has a rich agenda which makes attendance worthwhile for CIOs and senior IT leaders. Numerous programs and tracks are specifically designed to gain insights in industry-specific solutions as well as strategic approaches defined by IT role.

ISIS Papyrus (Booth 423 – CCCS Marketplace, Atlantic Hall) will demonstrate the latest advancements of its award-winning Papyrus Platform for fully integrated inbound and outbound customer communications, document management and adaptive process in enterprise service operations. Business users gain flexibility and control using Papyrus standard software for collaborative applications including claims management, contract management, purchase-to-pay and fraud investigation. Event attendees will be able to learn how they can use the solutions from ISIS Papyrus to share some of the following benefits with over 2,000 major organizations worldwide:

• Holistic customer view for end-to-end adaptive case management
• Shorter development-cycles by out-of-box seamless integration, WYSIWYG and content management
• Reduced time-to-market by empowering business and marketing users to control their processes, content and templates
• Simplified compliance by process-embedded regulation and audit control
• Increased customer retention and loyalty through a unified customer view for inbound and outbound communications
• Empowerment and management of collaborative work and efficient workflows
• Enabling of flexible, accountable and holistic knowledge-based activity
• Process adaptation for effective customer outcomes
• Expanded access to the knowledge worker’s expertise and experience.

This video presented by ISIS Papyrus CEO Annemarie Pucher highlights the powerful capabilities and some notable customer installations :

ISIS Papyrus Finalist in DM Awards: Voting is Underway

ISIS Papyrus feels honored to have been–once again–nominated as finalist in the prestigious DM Awards program. Following the recent success in the 2012 Global Awards for Excellence in Adaptive Case Management this is another proof for the innovative leadership demonstrated by ISIS Papyrus over the years.

ISIS Papyrus and the Papyrus Platform can be found on the following ballots:

• DM ENTERPRISE CMS Product of the Year – Company: ISIS Papyrus Software
• DM ENTERPRISE CMS Product of the Year – Product: Papyrus Platform for Business Communication
• DM Data Capture/Recognition Product of the Year – Company: ISIS Papyrus Software
• DM Data Capture/Recognition Product of the Year – Product: Papyrus Capture
• DM Workflow/BPM product of the Year – Company: ISIS Papyrus Software
• DM Workflow/BPM product of the Year – Product: Papyrus Platform for Business Communication
• DM Software Product of the Year – Company: ISIS Papyrus Software
• DM Software Product of the Year – Product: Papyrus Platform for Business Communication
• DM Product of the Year – Company: ISIS Papyrus Software
• DM Product of the Year – Product: Papyrus Platform for Business Communication
• DM Company of the Year – Company: ISIS Papyrus Software
• DM Company of the Year – Product: Papyrus Platform for Business Communication

You may visit www.dmawards.com to vote through October 11!

The Papyrus Platform – built on its Papyrus Objects integration architecture – delivers pre-built business processes across ERP, CRM, ECM, as well as business intellligence and industry applications using a meta-object model, SOA-compatible and general messaging interfaces, and a powerful freely definable portal user interface. Inbound and Outbound document management is tightly integrated with the central Change Management repository. Additionally, business users are able to extend the object model with their own meta-data definitions, store it to the repository and have full upgrade protection across any future product versions.

June 26th – Webinar on Delivering Effective Customer Experiences

On June 26th, 2012 ISIS Papyrus proudly presents a free webinar on how to achieve tangible business outcomes by creating effective customer experiences. Under the title ‘Standing Out From The Crowd – Engaging The Business To Deliver Compelling Customer Experiences’ two top experts will discuss the application of Adaptive Case Management (ACM), which promises to be an an outstanding experience in itself.

Max J. Pucher, CTO of ISIS Papyrus and co-author of what can be called the ‘Bible of ACM’, will be joined by internationally renowned BPM expert Derek Miers from Forrester to discuss a range of interesting topics that show how business users can create mission critical processes that link people, information, and applications across geographically distributed, organizational functions and how empowered process owners can fulfill strategic business goals.

The key lies in a Business Architecture (BA), whose main goal – as a subset of Enterprise Architecture – it is to enable the business to improve customer service quality through better transparency, flexibility and adaptability of business operations. Papyrus Adaptive Case Management delivers the necessary flexibility and adaptability. It allows organizations to model their core capabilities, to define goals, targets and strategic objectives and gives management the tools to measure and assess outcomes in real time.

ISIS Open House Vienna 2012: A Brief Review

The eve of the Open House was dedicated to the traditional gala show and the famed white stallions of the Spanish Riding School formed a fine contrast for the splendid display of innovative performance at equally high levels that was to follow during the next two days.

Among the cherished guests at the ISIS Headquarters was Toronto-based Sandy Kemsley, who tweeted live from the multitude of workshops, labs and real-world showcases that demonstrated the versatility and uniqueness of ISIS Papyrus solutions. Sandy is an independent analyst and systems architect, specializing in business process management, Enterprise 2.0, enterprise architecture and business intelligence. She is an internationally renowned speaker, trainer, and blogger on those topics. Here are some quotes from her coverage of #isisopenhouse:

“They’ve created the critical round trip between strategy and execution by connecting strategic objectives (in a strategy map) to business architecture (in a capability map) to process goals (balanced scorecard and other KPIs): not only is this top-down, where strategy defines capabilities, which in turn are used to define KPIs, but also feeding back so that the actual performance during execution is compared back to the architecture and strategy.”
(On ISIS Papyrus Adaptive Case Management)

“They provide a mobile app that acts as a portal to any application developed on their platform; … This provides access to the same application on iOS, Android, PC desktop and in the browser through their UI widgets. … We saw a demo of an iPad-based vehicle claim app built on this platform, and how the menus and features on the app are driven by the case definition in the desktop environment. Because it’s driven by the Papyrus platform, the app has access to the same data and documents as a desktop application, although rendered in a mobile form factor.”
(On Mobile Integration with the Papyrus Platform)

“Rather than having multiple systems that deal with content – ingestion, analysis, processing and generation, multiplied by the number of interaction channels – a single platform can reduce the internal efforts to develop content-centric processes, while presenting a more seamless customer experience across multiple channels. … it’s something that comes up in many of the BPM implementations that I’m involved in, and typically isn’t handled all that well (if at all) by those systems. In many cases, it’s a poorly implemented afterthought, performed in a non-integrated fashion in another system, or becomes one of those things that the users ask for but just never receive. “
(On the ISIS Papyrus Business Communication Platform and Correspondence Generation)

The complete posts can be found on Sandy’s blog called Column 2:

Keynote of ISIS CTO Max J. Pucher

ISIS Papyrus Business Communication Platform for Correspondence Generation

ISIS Papyrus Integrated Inbound and Outbound Correspondence

Personalized Electronic Statements at China Trust Commercial Bank

Mobile, Social And Integration With The Papyrus Platform

ISIS Papyrus Adaptive Case Management

Document Capture to Process

As a reminder for those who missed the opportunity to attend the event in Vienna: the US Open House and User Conference at Southlake, TX, takes place from May 20-22 and brings similar insights in the technological breakthroughs from ISIS Papyrus.

All the details of this event are again brought to your mobile device through the ISIS Papyrus Event Planning app that can be downloaded for free:

For iOS:

http://itunes.apple.com/at/app/isis-papyrus/id522141912?mt=8

For Android:

http://play.google.com/store/apps/details?id=com.isis_papyrus.eyegen

ISIS Papyrus Event Planning App for iOS and Android

By utilizing the Mobile features of the Papyrus Platform, ISIS Papyrus has released a mobile app created through an application definition stored in Papyrus WebRepository. The app connects users with corporate information and data through a Papyrus EYE server that uses the REST protocol. The app is intuitive and easy-to-use and allows to view event lists, schedules, and details stored in a database. It currently provides social and bookmarking enhancements, with voting (scores and comments) and more multimedia capabilities soon to come.

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While online, users get up-to-date information from the system and can bookmark and filter the available events they want to participate in. Social messaging is enabled through Twitter with the ability to optionally add photo snapshots. For offline mode the most recent data are kept locally on the device.

The app is a great way to engage internal and external users and to build and strengthen trust and relationships beyond the randomness of social media interaction. It could, for example, be used to provide a user interaction for trade shows or similar events or to help the prospect to configure a product or request service interactions. It can be linked with the Papyrus ACM Adaptive Case Management functions without additional programming and provide full access to corporate CRM data and information. All Papyrus ACM features can be made available and the functionality is specific to particular user roles if users are given the ability to register and login into the service.

The app serves therefore as sample application for a variety of corporate use cases and can easily be configured through WebRepository to an organization’s specific requirements. The event planner is available for both the iPhone and Android devices and can be downloaded here:

For iOS:

http://itunes.apple.com/at/app/isis-papyrus/id522141912?mt=8

For Android:

http://play.google.com/store/apps/details?id=com.isis_papyrus.eyegenda

Use the app with the ISIS Papyrus Open House hash tag #isisopenhouse.

ISIS Papyrus Open House and User Conference 2012

ISIS Papyrus is again excited to invite to this year’s open house and user conferences taking place at the ISIS headquarters in Vienna, Austria, from May 6-8, and Southlake, Texas, from May 20-22, respectively.

Registration for these extraordinary events is now open. Other venues include Kingsclere in the UK and Ivrea in Italy. Details will be presented as they evolve.

What we see currently in enterprise IT is no more and no less than a fundamental change of how businesses interact with customers and the barriers between front and back offices is dwindling. Customer experience comes strongly to the fore and requires a consolidation of all touchpoints.

The Papyrus Communication and Process Platform with its unique concept and powerful feature-set provides the ideal launch-pad for future-proof innovative solutions. The ISIS Papyrus Open House with its special flavor again is the perfect backdrop to gain profound insights in the latest technological advancements that have become a hallmark of ISIS Papyrus since its inception.

Next Generation E-Statements: Reduce Costs, Increase Loyalty

People are literally getting flooded with printed mail like statements, bills, marketing messages etc. All the while the stream is increasing the attention is fading while the printing, postage, equipment and personnel costs for providers are soaring. There are only small opportunities to break through information fatigue surrounding quelling letter boxes. One such opportunity consists of e-statements but not of the dull kind of yesteryear that’s just the electronic version of its paper counterpart.

What’s required to call customer’s attention is a totally new kind of personalized electronic document that goes way beyond dreary numbers and the occasional lackluster messaging insert as part of an uninspired mass marketing campaign. This kind of document gives a whole new customer experience by involving personalized interactive communications, transactional promotions, structured ad-hoc documents, and tentative calls to action based on a single transparent customer view, real-time data and closed-loop communication consolidating inbound and outbound documents in the context of adaptive business processes.

The Papyrus Platform effectively and efficiently leverages the delivery of smart electronic documents  with consistent appearance across all media and devices and thus helps to increase sales opportunities and brand loyalty while substantially saving production costs and supporting green initiatives.  By giving business and marketing users more power and abilities to create their own documents it also helps to offset the dependency on IT for fairly simple tasks for faster time-to-market and shorter life cycles.

Process Mining with Papyrus

Process mining is an IT concept that has gained some momentum and attention recently though it lacks a generally-agreed definition and is open to what any vendor claims it to be. Therefore it is useful to look under the hood of such concepts and to ask what is the real value it can bring to a business.

While the idea of analyzing people interaction is a valuable concept in itself, process mining often only tries to improve the shortcomings of conventional BPM (rigid processes, lack of user empowerment and agility, absence of goal orientation and focus on outcome etc.). Using the same flow-charted paradigm like the underlying system these efforts are similarly doomed to fail and aren’t capable of reaping the potential benefits in a real-world business setting. Therefore most process mining initiatives are nothing more than a declaration of intentions and good will without adequate technology and tangible results.

By contrast, the ISIS Papyrus Platform has made patented technology readily available for a couple of years now. For the purpose of process mining based on the principles of human decision-making and social business collaboration the Papyrus User-Trained Agent (UTA) performs pattern recognition on the data objects and their relationships across the complete state space of a business case each time an action is performed by an actor role. The UTA analyzes what elements of the pattern are relevant for its subsequent repeated actions. This includes information about previously executed steps and their results. The UTA thus provides the business user with the power to train the progression of a workflow, which dramatically reduces the time and effort to analyze and encode workflows and rules and yields the related benefits immediately.

Mobile and Social Impacts on Enterprise IT

As mobile devices and social interactions become more and more ubiquitous businesses are slowly starting to see the impact. Companies must respond by making it easy for people–employees and customers–to stay in touch on any device and from any location while ensuring access to the same enterprise tools and customer communications. This requires a major shift in the perception of enterprise IT.

Until recently enterprises understood business transformation as implementing packaged applications such as ERP, CRM, and the like, to tackle certain business problems. But instead of mitigating problems the resulting information silos aggravated them because software has been regarded more like a commodity to run the business than a truly differentiating factor. In this quagmire BPM is viewed as a way out of the silo issues but in its conventional flow-charted flavor it only adds additional bureaucratic overhead and nothing to improve the customer experience and totally fails in connecting all the business communications with the relevant data in a transparent way for internal collaboration and to bridge the customer interaction gap.

The driver for business transformation will have to be a business process perspective that uses capabilities, value streams and their customer outcomes as target definitions. The resulting Business Architecture will have to cater for all social and mobile touchpoints and empower business stakeholders as well as performers to create, execute, evaluate, and adapt processes at their own discretion, while driving towards defined outcomes, process goals and business targets.

The underlying problem of social media interactions is that they lack business context and goals. Therefore the Papyrus Platform from ISIS Papyrus handles social interactions device-independent as elements of a case to provide a consolidated view of all customer-related data and content. While at the same time doing away with artificially created fragmentation the Papyrus Platform offers a holistic approach to integrated business communication and collaborative capabilities and enables business users to create their own processes for an enhanced customer experience and for creating tangible outcomes.