As reported earlier, a Forrester Research report on Document Output For Customer Communications (DOCCM) yielded excellent results for ISIS Papyrus and concluded that its vision in this area by far exceeds that of other vendors.
Forrester defines the term DOCCM as follows: Software used to compose, format, personalize, and distribute content to support physical and electronic customer communications and improve the customer experience.
The report then describes three application needs as part of DOCCM:
- Structured Output runs in batches, often in large volumes. Structured output is scheduled, consistently formatted, and sent as part of a service relationship (much like phone bills and brokerage statements); it also includes batch digital or offset print runs.
- Interactive Output marries custom content or data with preset structure. Interactive output requires the human touch, often matching variable customer data with structured forms or templates, providing a more individualized output; examples include customer correspondence and negotiated documents like group insurance policies or derivative and margin contracts“.
- On-Demand Output is triggered by multichannel requests. Events from the Web, fax, phone, email, transactional systems, or enterprise applications drive on-demand output, and on-demand events may also be initiated by a human being via a keystroke, as in call center correspondence.
As all these areas are very well covered by the Papyrus Platform business architecture with its concept of consolidated processes in the context of inbound and outbound content the positive results come as little surprise. To read this interesting report in detail request your copy now from ISIS Papyrus.